Travis Mittel

• Managed and maintained Fortinet firewalls, FortiManager, and SDWAN solutions to ensure optimal network security, performance, and uptime.
• Administered Cisco switching infrastructure and wireless networks, including configuration, troubleshooting, and performance optimization.
• Designed, implemented, and maintained SolarWinds network monitoring solution, improving visibility into network performance, uptime, and security events.
• Deployed and configured SDWAN solutions to enhance network reliability, performance, and connectivity across multiple locations.
• Worked with cross-functional teams to integrate and scale network systems, ensuring alignment with business requirements and IT objectives.
• Provided ongoing support, troubleshooting, and issue resolution for network-related incidents, ensuring minimal downtime and quick recovery.
• Developed and maintained detailed network documentation, including system configurations, architecture diagrams, and troubleshooting procedures.
• Proactively monitored network health and security using SolarWinds, identifying potential issues and addressing them before impacting operations.
• Collaborated with security teams to implement network security best practices, including firewall policies, VPN configurations, and intrusion detection/prevention systems.
• Led network performance reviews and provided reports to management, highlighting key metrics and recommendations for optimization.

Key Technologies:

• Fortinet, FortiManager, SDWAN, Cisco Switching & Wireless, SolarWinds, TCP/IP, VPN, DNS, DHCP

• Network Oversight & Security: Managed and maintained the internal network infrastructure across all city facilities, ensuring seamless connectivity, optimal performance, and robust security.
• Layer 3 Switching & Connectivity: Configured and maintained Layer 3 switching between all city buildings, facilitating efficient data flow and interconnectivity across multiple sites.
• Firewall & VPN Management: Monitored and configured firewalls, including managing VPN access and policy rules to ensure secure connections between internal and external networks.
• Connectivity Troubleshooting: Proactively monitored network performance and quickly addressed connectivity issues across all city sites, ensuring minimal downtime and consistent network availability.
• CJIS Compliance: Ensured that the Police Department's network infrastructure adhered to CJIS (Criminal Justice Information Services) standards, maintaining strict security and regulatory compliance.
• CradlePoint Router Setup: Configured and deployed CradlePoint routers for the city's traffic lights, ensuring reliable and secure remote connectivity.
• Wireless Network Optimization: Conducted RF surveys to identify areas for wireless network improvement and performed virtual surveys for new building installations to optimize coverage and performance.
• Telecommunications & POT Lines Management: Managed and troubleshot over 30 individual POT lines, fax lines, and fiber optic connections, ensuring uninterrupted communication for city operations.
• Cisco Unified Communications: Configured and maintained employee desk phones using Cisco Unified Communications Manager, including the setup of call trees, voicemail systems, and call handlers to support city staff communications.
• Guest Access Networks: Designed and implemented guest access networks, ensuring secure and isolated network access for visitors while maintaining city network integrity.
• Skill Development: Developed expertise in network design, project management, end-user support, and time management, consistently improving operational efficiency and customer satisfaction.

• Network Design & Implementation: Designed, built, and installed wireless networks for hotels, resorts, and various hospitality properties, ensuring high-performance and reliable coverage for guests and staff.
• Site Surveys & Planning: Conducted thorough site surveys to assess cable paths, determine optimal access point locations, and identify MDF/IDF placements, ensuring an efficient and scalable network design.
• Infrastructure Installation: Installed and configured Layer 2 and Layer 3 switches, access gateways, and firewalls to establish secure, high-speed connectivity throughout the property.
• Quality Assurance & Compliance: Ensured that all network installations met client specifications and industry standards, providing a seamless experience for end users.
• Remote Support & Troubleshooting: Delivered remote support to resolve network issues, including troubleshooting connectivity problems and optimizing network performance for hospitality clients.

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Helped streamline repair processes and update procedures for support action consistency.
• Created user accounts and assigned permissions.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Monitored system performance to identify potential issues.