Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Laboratory Technician
Upland Hills Health
04.2020 - Current
Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Followed safety protocols to maintain safe and secure laboratory environment.
Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
Patient Access Specialist
Access Community Health Center
05.2015 - 08.2018
Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Assistant Manager
Culver's
04.2007 - 04.2015
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Science - Nursing
Southwest Wisconsin Technical College
Fennimore, WI
12.2025
Bachelor of Science - Biology
University of Wisconsin, Platteville
Platteville, WI
05.2021
Skills
Specimen Collection
Quality testing
Phlebotomy Techniques
Quality Control Procedures
Certification
Medical Laboratory Technician, MLT (ASCP) - American Society for Clinical Pathology.
CPR/AED Certification
Timeline
Medical Laboratory Technician
Upland Hills Health
04.2020 - Current
Patient Access Specialist
Access Community Health Center
05.2015 - 08.2018
Assistant Manager
Culver's
04.2007 - 04.2015
Associate of Science - Nursing
Southwest Wisconsin Technical College
Bachelor of Science - Biology
University of Wisconsin, Platteville
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