Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Travis Mook

Erie,PA

Summary

Professional, and experienced, team member with expertise in retail leadership / management. Dedicated to customer service and satisfaction. Driven to produce results.

Overview

11
11
years of professional experience

Work History

Lead Guide

Goodblend
07.2021 - Current
  • As a keyholder, it is my responsibility to open and close the store
  • Manage up to 8 of our part-time employees' shift schedules
  • First point of contact, and customer service liaison
  • Responsible for the continual training and coaching of our employees as new products and procedures are released
  • I have performed interviews with potential associates, consulted on the hiring of new associates, as well as their onboarding process
  • Responsible for the reconciliation of, and reporting of, daily, weekly, and monthly sales utilizing Microsoft Office Suite, particularly Excel
  • Participated in daily, weekly, and monthly calls with multiple departments to include finance, marketing, and sales
  • Utilized proprietary, third party software to perform transactions and track sales / inventory
  • Inventory management, to include mandatory reporting of any discrepancies to the Pennsylvania Department of Health.

Insurance Adjuster

Self-Employed
07.2017 - 07.2021
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Organized, planned and documented materials for Property claims.

Claims Administrator

ServiceMaster By Advanced
01.2013 - 07.2017
  • First point of contact for all insurance claims, intake calls
  • Responsible for scheduling the daily work orders of our technicians
  • Wrote all estimates related to water damage using third-party software
  • responsible for following up, and collecting, insurance funds for all service invoices
  • Negotiate with insurance companies to ensure that payments are accurate and reflect all services rendered
  • Managed all third-party claim assignments from insurance providers as assigned. tracked the progress of the claim from start to finish to ensure all program initiatives were covered and collect prompt payment.

Education

Master of Arts - Social Studies (History)

Edinboro University of Pennsylvania
Edinboro, PA
12.2012

Master of Science - Secondary Education

Edinboro University of Pennsylvania
Edinboro, PA
12.2009

High School Diploma -

Fort Leboeuf Senior High School
Waterford, PA
06.2004

Skills

  • Product Selection
  • Cash Register Systems
  • Closing Procedures
  • Brand Awareness
  • Cash Handling and Reconciliation
  • Personnel Evaluations
  • Suggestive Selling
  • Problem Anticipation and Resolution
  • Performance Goals

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Supervised team of 8 staff members
  • Presented graduate level research at educational institutions to include Buffalo University and Princeton University

Timeline

Lead Guide

Goodblend
07.2021 - Current

Insurance Adjuster

Self-Employed
07.2017 - 07.2021

Claims Administrator

ServiceMaster By Advanced
01.2013 - 07.2017

Master of Arts - Social Studies (History)

Edinboro University of Pennsylvania

Master of Science - Secondary Education

Edinboro University of Pennsylvania

High School Diploma -

Fort Leboeuf Senior High School

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Travis Mook