TRAVIS MOYA
Alpharetta,GA
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about the United States Postal Service processes and main carrying restrictions. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Postal Carrier
United States Postal Sevice
Alphaertta, GA
05.2023 - Current
- Routed all classes of mail in sequence of delivery along established route.
- Scanned packages for delivery tracking.
- Provided change-of-address cards and other postal forms upon customer request.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Delivered various types of mail on routes according to strict timelines.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Performed regular maintenance checks on assigned vehicle.
Universal Service Agent
Toyota Financial
Alpharetta, GA
02.2022 - Current
- Maintain an acceptable call quality monitoring score(s)
- Utilize resources and effective customer centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquires, account status and maintenance, website questions and registration, as well as general questions
- Perform inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions
- Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers' inquires via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility
- Support various processing functions including but not limited to email, databases, SharePoint, queue management, additional miscellaneous tasks
- Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.
Loan Specialist
Wells Fargo Inc
Atlanta, GA
07.2020 - 01.2022
- Underwrite SBA loans in accordance with the Bank's policies and procedures
- Reviewed credit histories from applicants and determined feasibility of granting requested loans
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines
- Communicates suspected fraud and or discrepancies to the Loan Administration Manager
- Obtains employment and insurance verifications
- Recommended loan approvals and denials based on customer loan application reviews
- Performed daily maintenance of loan applicant database
- Improved loan applications and documentation by informing applicant of additional requirements.
Fraud Analyst
Stamps.com Inc
Los Angeles, CA
12.2018 - 05.2020
- Monitor, research/resolve internal fraud alert queues, and the appropriate queues within established service levels
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Perform account research and process requests received from the Customer Care department/all departments
- Perform periodic analysis of fraud screening results
- Work closely with other departments within the company
- Review access points ( computer IP's) and all information submitted via sign-up
- Used multiple data sources to derive end-to-end fraud performance metrics.
Fraud Analyst
Bank of America
Pasadena, CA
11.2012 - 12.2018
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Used multiple data sources to derive end-to-end fraud performance metrics
- Connected patterns for underlying account associations to discover undetected fraud
- Input information regarding fraud investigations into detailed reports for submission to clients
- Made recommendations for closing accounts and performed associated follow-up
- Served as primary contact for fraud claim inquiries.
Education
School Diploma -
East Stroudsburg High School North High
01.2000
Skills
- Strong risk management skills
- Advanced knowledge of loan/account collections
- Excellent time management skills
- Highly motivated self-starter & communicator
- High-Risk Account Servicing & Relations
- Superior customer retention & account management
- Excellent communication skills both oral/written
- Knowledge in the analysis of specific industry sectors
- Dedicated team player, dependable & punctual
- Programs/Software-MSOffice Flashpoint, OMNI, AS400, Zendesk, FDR, FDR Extra,TSYS, Lexis Nexis
- Mail Sorting
- Route Navigation
- Weather Tolerance
- Mail Distribution
- Geographical Knowledge
- Route Planning
- Package Scanning
- Vehicle Inspections
Professional Outlook
Seeking a position in the professional services field where excellent analytical and technical skills can be utilized to improve the company's profitability, A position where skills in spreadsheet development and troubleshooting can improve efficiency and enhance profitability as well as the ability to learn advanced operations which may lead to protective growth within the company.
Languages
English
Native/ Bilingual
Timeline
Postal Carrier
United States Postal Sevice
05.2023 - Current
Universal Service Agent
Toyota Financial
02.2022 - Current
Loan Specialist
Wells Fargo Inc
07.2020 - 01.2022
Fraud Analyst
Stamps.com Inc
12.2018 - 05.2020
Fraud Analyst
Bank of America
11.2012 - 12.2018
School Diploma -
East Stroudsburg High School North High
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