Summary
Overview
Work History
Education
Skills
Web
Timeline
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Travis

Oklahoma City,United States

Summary

Professional customer service leader with strong background in managing teams and driving results. Consistently enhances team collaboration and adapts to changing needs, ensuring reliability and efficiency. Demonstrates exceptional skills in conflict resolution, training, and performance management, contributing to high customer satisfaction and operational success.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

7
7
years of professional experience

Work History

IT Technical Support Specialist

ATT
05.2018 - 01.2021
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Insaller/Driver

Forest Doors and Windows
01.2021 - 05.2022
  • Operated company vehicles to transport equipment and materials to job sites in a timely and efficient manner, maintaining a clean driving record
  • Collaborated with team members to troubleshoot and resolve technical issues during installations, demonstrating strong problem-solving skills and attention to detail
  • Managed inventory levels and equipment maintenance to support daily operations, optimizing efficiency and reducing downtime for project completion

Construction

Locke Supply
05.2022 - 06.2023
  • Managed site logistics, including scheduling deliveries and coordinating subcontractors, to maintain efficient workflow
  • Implemented safety protocols and conducted regular inspections to ensure compliance with OSHA regulations and prevent workplace accidents
  • Collaborated with architects, engineers, and clients to review and interpret blueprints, ensuring accurate and precise construction processes

Customer Service Representative Supervisor

Costco
06.2023 - 11.2024
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Managed high call volume while maintaining exceptional quality standards in line with company expectations.

Education

High School diploma - General Education

Mcloud High School
05.2009

Skills

  • Call center experience
  • Product knowledge
  • Team coaching
  • Time management
  • Attention to detail
  • Equipment installation
  • Pre-installation site prep
  • Equipment operation
  • Worksite preparation
  • Safety procedures
  • Inventory accountability

Web

Newlifegoals4@outlook.com

Timeline

Customer Service Representative Supervisor

Costco
06.2023 - 11.2024

Construction

Locke Supply
05.2022 - 06.2023

Insaller/Driver

Forest Doors and Windows
01.2021 - 05.2022

IT Technical Support Specialist

ATT
05.2018 - 01.2021

High School diploma - General Education

Mcloud High School

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Travis