Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Travis Nichols

Travis Nichols

Lee's Summit,United States

Summary

Goal-oriented Fixed Operations Director with demonstrated track record of success in improving operations, cost controls and customer relations as well as helping with new acquisitions of multiple dealerships and manufactures . Extensive experience in the Parts and Service industry. Talented communicator, decisive leader and strategic planner with 28 years of progressive experience in Automotive and Industrial service and parts industry. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, parts inventory, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Mobile Technician Manager

Cox Automotive Fleet Services
04.2024 - Current
  • Manage appointment scheduling efficiently daily, maximizing productivity while maintaining high levels of customer satisfaction and technician efficiency.
  • Contributed to a positive work environment by fostering teamwork and open communication among technicians and management.
  • Conducted weekly training sessions to keep team members up-to-date on advancements in mobile technology, billing, parts inventory and safety.
  • Maximized performance and productivity by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Fixed Operations Director

Max Motors
11.2019 - Current

Service and Parts Manager

Max Motors
02.2015 - Current
  • Managed employee schedules and daily assignments. Maintained high service delivery quality and efficiency by monitoring service writer and technician performance. Increased productivity, effectively managing 30 employees and crew while coordinating dispatching activities and daily ordering processes.

Parts Manager

Milner O'quinn Ford
10.2006 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Performed scheduled inventory audits per to verify accuracy and product availability. Managed employee schedules and daily assignments. Controlled daily parts program activities to improve sales and inventory management. Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins. Established individual parts inventory levels to balance stock for maximum inventory turns.

Parts and Service Director

McCarthy Auto Group
07.2023 - 12.2023
  • Managed employee schedules abd daily assignments. Maintained high service delivery quality and effeciency by monitoring service writer and technician performance. increased productivity, effectively managing 30 plus employees and crew in multiple departments while coordinating dispatching activities and ordering process in the parts department. Reduced process lags, managing and purchasing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.

Parts Manager

Huebel Material Handling
05.1998 - 09.2006
  • Maintained and performed inventory control task on a daily basis. Also handled and built multiple off site consignment inventories and managed them on a weekly and monthly basis. Performed weekly inventory task for mobile technicians, in which included building inventories specific to the vendor each technician was working for. Maintained an inventory value of over 1 million doallars on and off site.

Education

Johnson County Community College

Skills

  • Service Management
  • Team Leadership
  • Certified Parts Operations Management
  • Certified Service Operations Management
  • Parts Management
  • Team Building
  • Employee Motivation
  • Decision Making
  • Employee Retention
  • Process Improvements
  • Leadership
  • Customer Service
  • Key Performance Indicators (KPIs)
  • Dispatching
  • Sales
  • Communications
  • Financial Statements
  • Management
  • Operations
  • Forecasting

Languages

English

Timeline

Mobile Technician Manager

Cox Automotive Fleet Services
04.2024 - Current

Parts and Service Director

McCarthy Auto Group
07.2023 - 12.2023

Fixed Operations Director

Max Motors
11.2019 - Current

Service and Parts Manager

Max Motors
02.2015 - Current

Parts Manager

Milner O'quinn Ford
10.2006 - Current

Parts Manager

Huebel Material Handling
05.1998 - 09.2006

Johnson County Community College