Travis Nickleson
Wallace,NC
Summary
Operations manager with extensive experience streamlining processes to improve customer acquisition and sales. Looking for an opportunity continue on that success and help an early stage tech company scale.
Overview
8
8
years of professional experience
Work History
Business Operations Manager
Workday Student
01.2019 - Current
- Created a coaching strategy for sales development representatives leading to a new business performance that was 34% above plan for 2019
- Oversaw the development of more robust reporting for the customer support team which improved customer NPS by 13% year over year
- Overhauled existing employee onboarding processes resulting in an increase in performance of 19% in the average employee's first three months
- Identified manually intensive data collection tasks for the sales team and worked with engineering to launch tools that reduced manual work by 223 hours each month
Operations Manager
N26
09.2017 - Current
- Performed analyses and researched customer acquisition channels to improve paid acquisition by 18%
- Developed and executed cross-functional strategic initiatives to create and scale and a world-class experience for our members to increase adoption rate by 29%
- Designed and implemented business and operational systems to decrease customer acquisition cost by 12% year over year
Operations Manager
Financial Services Company
08.2017 - 01.2019
- Established monthly goals and coaching for each sales development representative leading to an average yearly improvement in sales of 21% per SDR
- Exceeded sales targets by $900K in 2017
- Analyzed data to identify potential up-sell opportunities for new clients leading to $275K in incremental sales
Education
Bachelor of Science - Business Administration
University of Maryland
College Park, MD06.2016
Skills
- Salesforce
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Data analysis and reporting
- Employee onboarding
Timeline
Business Operations Manager
Workday Student
01.2019 - Current
Operations Manager
N26
09.2017 - Current
Operations Manager
Financial Services Company
08.2017 - 01.2019
Bachelor of Science - Business Administration
University of Maryland
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