Travis Nielsen
West Valley City,UT
Summary
Seasoned Store Sales Manager with impressive achievements establishing top-performing flagship stores in competitive markets. Drives creative marketing and merchandising campaigns to boost store traffic. Orchestrates start-up and development of new stores, building talented teams focused on surpassing sales objectives. Attentive Managment experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
24
24
years of professional experience
Work History
Sales Manager/Senior Territory Manager
Ogden's Flooring & Design
Sandy, Utah
03.2015 - Current
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
- Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
- Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
- Analyzed business trends to determine shortfalls and develop performance improvement plans.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Oversaw daily staffing needs and handled scheduling for store employees.
Sales Representative
M&M Distributing
Salt Lake City, UT
09.2011 - 02.2015
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created and implemented store displays, promoting sales and growth.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed key customer relationships to increase sales.
Warehouse Manager
Mygrant Glass Co
West Valley City, UT
12.1999 - 12.2011
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Trained staff on material handling processes to reduce shipping times.
- Generated warehouse shipping documents, packing lists and invoices.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Education
Floor Covering Certified - Floor Covering
Floor Covering Association
Las Vegas, NV01.2019
Skills
- Inventory Management
- Store Opening and Closing
- Delegating Work
- Written and Verbal Communication
- Sales Team Leadership
- Customer Service
- Sales Metrics Analysis
- Retail Operations
- Revenue Growth
- Employee Performance Management
- Sales Strategy Implementation
- Recruiting and Hiring
- Scheduling Employees
- Team Building
- Coaching and Mentoring
- Financial Reporting
Timeline
Sales Manager/Senior Territory Manager
Ogden's Flooring & Design
03.2015 - Current
Sales Representative
M&M Distributing
09.2011 - 02.2015
Warehouse Manager
Mygrant Glass Co
12.1999 - 12.2011
Floor Covering Certified - Floor Covering
Floor Covering Association
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