Overview
Work History
Education
Skills
Timeline
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Travis Nishijo

Honolulu,HI

Overview

41
41
years of professional experience

Work History

Parts Manager

New City Nissan
01.2015 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Provided timely, insightful and accurate reports to upper management.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Parts Director

Servco Pacific Inc.
10.2013 - 01.2015
  • Developed and maintained a clean, safe, and professional Parts Department environment that reflected the dealership''s commitment to quality service.
  • Facilitated seamless integration of new dealership management system software into daily operations within the Parts Department.
  • Utilized data analysis tools to identify best-selling products, optimize inventory levels based on demand patterns, and forecast future needs accurately.
  • Supervised a team of Parts Associates, fostering an environment of teamwork, accountability, and high performance standards.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Assistant Parts Manager

New City Nissan
06.1999 - 10.2013
  • Started as a Parts Counter person and by 2005 was a Parts manager
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
  • Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
  • Managed inventory effectively, ensuring availability of high-demand items for customers.
  • Stocked and managed stock of parts.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.


Parts Counter Person

Pacific Nissan
10.1990 - 06.1999
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.

Parts Delivery Driver

Redline Automotive
09.1984 - 09.1990
  • Started as a driver, then did inventory work, and then moved to the counter
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
  • Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
  • Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Pulled parts off store shelves to fill customer orders.
  • Contributed to increased sales by cross-selling additional products or services during parts deliveries when appropriate.
  • Collaborated closely with other team members to ensure seamless coordination between inventory management efforts and delivery schedules for optimal efficiency across the supply chain process.
  • Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
  • Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
  • Maintained clean and organized delivery vehicle to uphold company's professional image.
  • Collaborated with warehouse staff to expedite loading and unloading processes for faster turnaround.

Education

High School Diploma -

Aiea School For Adults
Aiea Hawaii

Skills

  • Customer service
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Stock management
  • Inventory auditing
  • Purchasing strategies
  • Forecasting
  • Inventory restocking
  • Warehouse operations
  • Goal setting
  • Staff training
  • Supply chain coordination
  • POS systems operations
  • Operations management
  • Forecasting demand
  • Lean principles
  • Obsolescence control
  • Profit and loss tracking
  • Microsoft office
  • OSHA compliance
  • Employee training
  • Safety compliance

Timeline

Parts Manager

New City Nissan
01.2015 - Current

Assistant Parts Director

Servco Pacific Inc.
10.2013 - 01.2015

Assistant Parts Manager

New City Nissan
06.1999 - 10.2013

Parts Counter Person

Pacific Nissan
10.1990 - 06.1999

Parts Delivery Driver

Redline Automotive
09.1984 - 09.1990

High School Diploma -

Aiea School For Adults

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Travis Nishijo