Travis Nshimwe
Beltsville,MD
Summary
Dynamic and results-driven Leasing & Marketing Professional with five years of experience in luxury residential leasing, concierge services, and tenant relations. Adept at developing and executing strategic marketing campaigns, enhancing resident experiences, and driving occupancy rates. Passionate about community engagement, branding, and utilizing innovative marketing techniques to attract and retain residents.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge & Leasing Specialist
First Impression Staffing LLC
12.2019 - Current
- Managed leasing inquiries, conducted property tours, and facilitated lease agreements, ensuring high occupancy rates
- Provided exceptional front-line customer service, resolving resident concerns and fostering a welcoming environment
- Assisted with marketing initiatives, including social media campaigns, event coordination, and brand positioning
- Collaborated with property management teams to implement resident retention programs and enhance community engagement
- Maintained CRM databases, tracked leasing metrics, and generated reports for leadership review
Front Desk Manager
Imperial Botanical Beach Hotel
11.2018 - 12.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
Bachelor of Arts - Communications
University of Maryland, College Park
College Park, MD05-2025
Associate’s Degree - Communication
Montgomery College
05-2022
Skills
- Effective Tenant Communication
- Marketing Strategies
- Social Media & Digital Marketing
- Event Planning & Community Engagement
- Sales & Negotiation
- Customer Experience & Retention
- Market Research & Data Analysis
- Proactive attitude
- Guest services
- Telephone etiquette
- Customer service
- Strong work ethic
- Hospitality
- Exceptional communication
- Maintaining composure
- Detail-oriented approach
- Polite telephone etiquette
- Office support
Accomplishments
- Crafted unique, personalized guest experiences during visits or stays, resulting in 5-star service rating for resort.
Certification
- Fair Housing & Leasing Compliance Training
- Social Media & Digital Marketing Certification
Affiliations
National Society of Student Leaders
Technology Proficiency
- Yardi
- RealPage
- Adobe Creative Suite & Canva
- Google Analytics
- Microsoft Office
Projects And Initiatives
- Podcast Host, Let’s Hash It Out, Developed a platform that engages diverse audiences through insightful conversations on culture, creativity, and social topics.
- Documentary Filmmaker, Currently producing a documentary on the impact of music in addressing social issues, showcasing storytelling, marketing, and brand messaging skills.
Timeline
Concierge & Leasing Specialist
First Impression Staffing LLC
12.2019 - Current
Front Desk Manager
Imperial Botanical Beach Hotel
11.2018 - 12.2018
- Fair Housing & Leasing Compliance Training
- Social Media & Digital Marketing Certification
Bachelor of Arts - Communications
University of Maryland, College Park
Associate’s Degree - Communication
Montgomery College
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