Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Technology Proficiency
Projects And Initiatives
Timeline
Generic

Travis Nshimwe

Beltsville,MD

Summary

Dynamic and results-driven Leasing & Marketing Professional with five years of experience in luxury residential leasing, concierge services, and tenant relations. Adept at developing and executing strategic marketing campaigns, enhancing resident experiences, and driving occupancy rates. Passionate about community engagement, branding, and utilizing innovative marketing techniques to attract and retain residents.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Concierge & Leasing Specialist

First Impression Staffing LLC
12.2019 - Current
  • Managed leasing inquiries, conducted property tours, and facilitated lease agreements, ensuring high occupancy rates
  • Provided exceptional front-line customer service, resolving resident concerns and fostering a welcoming environment
  • Assisted with marketing initiatives, including social media campaigns, event coordination, and brand positioning
  • Collaborated with property management teams to implement resident retention programs and enhance community engagement
  • Maintained CRM databases, tracked leasing metrics, and generated reports for leadership review

Front Desk Manager

Imperial Botanical Beach Hotel
11.2018 - 12.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.

Education

Bachelor of Arts - Communications

University of Maryland, College Park
College Park, MD
05-2025

Associate’s Degree - Communication

Montgomery College
05-2022

Skills

  • Effective Tenant Communication
  • Marketing Strategies
  • Social Media & Digital Marketing
  • Event Planning & Community Engagement
  • Sales & Negotiation
  • Customer Experience & Retention
  • Market Research & Data Analysis
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Customer service
  • Strong work ethic
  • Hospitality
  • Exceptional communication
  • Maintaining composure
  • Detail-oriented approach
  • Polite telephone etiquette
  • Office support

Accomplishments

  • Crafted unique, personalized guest experiences during visits or stays, resulting in 5-star service rating for resort.

Certification

  • Fair Housing & Leasing Compliance Training
  • Social Media & Digital Marketing Certification

Affiliations

National Society of Student Leaders

Technology Proficiency

  • Yardi
  • RealPage
  • Adobe Creative Suite & Canva
  • Google Analytics
  • Microsoft Office

Projects And Initiatives

  • Podcast Host, Let’s Hash It Out, Developed a platform that engages diverse audiences through insightful conversations on culture, creativity, and social topics.
  • Documentary Filmmaker, Currently producing a documentary on the impact of music in addressing social issues, showcasing storytelling, marketing, and brand messaging skills.

Timeline

Concierge & Leasing Specialist

First Impression Staffing LLC
12.2019 - Current

Front Desk Manager

Imperial Botanical Beach Hotel
11.2018 - 12.2018
  • Fair Housing & Leasing Compliance Training
  • Social Media & Digital Marketing Certification

Bachelor of Arts - Communications

University of Maryland, College Park

Associate’s Degree - Communication

Montgomery College
Travis Nshimwe