Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Oles

Auburn,WA

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Supervisor delivering exceptional guest service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations in any environment.

Overview

28
28
years of professional experience

Work History

Area Manager

The Redd Dog Restaurant
Tacoma, Puyallup And Bellevue, WA
06.2021 - Current
  • Customer Service, customer service, customer service.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Tracked and replenished inventory to maintain par levels.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • As a Cicerone I purchase the beer for the company, which includes The Redd Dog concept, The Melting Pots (Tacoma and Bellevue) and The West Wall concept.

Warehouse Lead

Joni and Friends Wheels Around the World
Victorville, CA
01.2015 - 01.2020
  • Used computer and company software to enter shipment and inventory records.
  • Loaded and unloaded trailers with care and efficiency.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Staged and sorted products for loading.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Maintained inventory records with timely updates.
  • Protected company inventory by maintaining and organizing storage areas.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Led and complied with safety and wellbeing efforts on assigned shift.

Business Owner/Operator

Garlic Jim's
Beaverton, OR
03.2007 - 10.2009
  • Customer service, customer service, customer service.
  • Made financial and logistics decisions in best interest of company.
  • Took care of escalated customer concerns to increase satisfaction.
  • Consulted with potential clients to determine how company could best meet needs.
  • Assessed quality and approved work before releasing to clients.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Assistant Director of Operations

Michels Development, LLC
Lakewood, WA
01.1998 - 03.2007
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Organized and oversaw work schedules of departmental managers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Work directly with local and state gaming agencies to provide state and local compliance.

Police Officer

City of Wilkeson
Wilkeson, WA
06.1996 - 01.2007
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Interviewed witnesses and victims to determine critical details relevant to each case.

Education

Certificate - Culinary Arts

Victor Valley College
Victorville, CA
06.2014

Associate of Arts - Business Administration And Management

Coastline Community College
Fountain Valley, CA
01.2013

Certificate - Culinary Arts

Renton Technical College
Renton, WA
04.2003

Associate of Arts - Criminal Justice

Yakima Valley Community College
Yakima, WA
06.1995

High School Diploma -

White River High School
Buckley, WA
06.1993

Some College (No Degree) - Criminal Justice

Central Washington University
Ellensburg, WA

Skills

  • Customer Service
  • Team Leadership
  • Staff Management
  • Staff Training and Development
  • Workforce Training
  • Planning and Implementation

Timeline

Area Manager

The Redd Dog Restaurant
06.2021 - Current

Warehouse Lead

Joni and Friends Wheels Around the World
01.2015 - 01.2020

Business Owner/Operator

Garlic Jim's
03.2007 - 10.2009

Assistant Director of Operations

Michels Development, LLC
01.1998 - 03.2007

Police Officer

City of Wilkeson
06.1996 - 01.2007

Certificate - Culinary Arts

Victor Valley College

Associate of Arts - Business Administration And Management

Coastline Community College

Certificate - Culinary Arts

Renton Technical College

Associate of Arts - Criminal Justice

Yakima Valley Community College

High School Diploma -

White River High School

Some College (No Degree) - Criminal Justice

Central Washington University

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Travis Oles