Travis Patterson
Los Alamitos,CA
Summary
I'm a technical support analyst at AutoCrib - the world's leading industrial vending company. I provide hardware and software support to some of the biggest Fortune 500 companies using phone and internet based tools. In doing so, I help manage client-server networks for software connectivity, I help manage databases of all sizes for many different businesses, and I troubleshoot synchronization issues between customers' local databases and AutoCrib's cloud servers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
AutoCrib
Tustin, CA
10.2021 - Current
- Troubleshooting software and hardware issues for Fortune 500 companies' machines
- Troubleshooting client-server network issues
- Querying customer databases using SQL Server Management Studio
Director of Maintenance
Commercial Aquatic Systems, Inc
Los Alamitos, CA
05.2014 - 10.2021
- Monitoring priorities and liaising between maintenance team and management, delegating tasks to be completed on time.
- Creating and implementing maintenance programs to optimize operational efficiency and reduce downtime.
Education
Bachelor of Arts - Philosophy
California State University - Long Beach
Long Beach, CA05.2017
Skills
- Troubleshooting network communication issues between PCs
- Experience querying databases using Microsoft SQL Server Management Studio
- Troubleshooting synchronization issues between local and cloud-hosted databases
- Some knowledge of Python programming language
- Extensive use of Microsoft Office 365
Certification
- Working on CCNA Certification
Languages
- Speaks Spanish
Timeline
Technical Support Analyst
AutoCrib
10.2021 - Current
Director of Maintenance
Commercial Aquatic Systems, Inc
05.2014 - 10.2021
Bachelor of Arts - Philosophy
California State University - Long Beach
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