Travis Pavlock
Hanover,PA
Summary
AI focused DevOps Engineer with experience architecting secure, multi-agent solutions using Azure AI Foundry and Microsoft Copilot Studio, integrating enterprise systems through MCP, API's, and Entra ID/OAuth. Strong technical foundation in enterprise observability, automation, cloud infrastructure, APM, and incident management across Azure, OCI, New Relic, and ServiceNow. Experienced in translating complex operational requirements into scalable, production-ready solutions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
DevOps Engineer II
TEKsystems
01.2024 - Current
- Architected an enterprise multi-agent AI platform using Azure AI Foundry and Microsoft Copilot Studio, orchestrating specialized agents and enterprise tools
- Integrated AI agents with enterprise systems via MCP and APIs, implementing Entra ID/OAuth authentication for secure, user-authorized automation.
- Engineered automated ServiceNow alert-to-incident workflows, converting monitoring events into actionable alerts to the appropriate support teams.
- Developed JavaScript based synthetic monitoring for critical EBS applications using New Relic , leveraging hierarchical URL structures, performance thresholds, automated alerting, custom dashboards, and trend analysis to detect performance degradation and performance anomalies.
- Implemented application performance monitoring (APM) for enterprise applications using OCI RUM, leveraging traces, spans, custom metrics, latency percentiles, and error telemetry to identify and visualize performance bottlenecks and application failures.
- Led technical evaluations and proof-of-concepts for emerging cloud and observability technologies, assessing capabilities, integration requirements, and production viability within enterprise environments.
Systems Engineer
Allegis Group
06.2022 - 01.2024
- Administered enterprise observability across New Relic, Oracle Enterprise Manager (OEM), and ScienceLogic, supporting a large estate of Windows/Linux infrastructure, on-premise Oracle hardware, applications, databases, and network devices.
- Maintained critical monitoring infrastructure and platform services, including on-premises OEM services and New Relic Synthetic Private Locations, diagnosing and resolving agent connectivity, and containerized minion issues across numerous distributed environments.
- Managed role-based access control (RBAC) across multiple enterprise monitoring platforms , administering user permissions and access groups for a broad population of users and monitored systems.
- Integrated New Relic, OEM, and ScienceLogic with ServiceNow for centralized event and alert routing, supporting automated escalation of infrastructure, application, database, and network issues across a large-scale enterprise environment.
IT Intern
Allegis Group
06.2020 - 06.2022
- Supported Infosec Governance and Enterprise Operations teams across successive internship rotations, contributing to security policy documentation before transitioning into enterprise monitoring and observability operations.
- Selected for an extended internship with Enterprise Operations through my senior year, gaining hands on experience with large-scale enterprise monitoring platforms and infrastructure before receiving a full-time Systems Engineer offer prior to graduation.
Education
Bachelor of Science - Information Technology
Towson University
Baltimore, MD05-2022
Skills
- AI and Agentic Systems: Azure AI Foundry, Microsoft Copliot Studio, AI Agents, Multi-Agent Systems, MCP, LLM Tool Calling, Prompt Engineering
- Integration and Security: REST APIs, OAuth 20, Microsoft Entra ID, RBAC, ServiceNow
- Programming and Automation: JavaScript, PowerShell, Bash, YAML, Python
- Cloud and Infrastructure: Microsoft Azure, Oracle Cloud Infrastructure, Windows, and Linux systems
- Observability: New Relic, NRQL, OCI Observability and Management, MQL, TQL, APM, Synthetic Monitoring, Oracle Enterprise Manager, ScienceLogic
Certification
- Microsoft Certified: Azure AI Fundamentals
- New Relic Verified Foundation (NVF)
Timeline
DevOps Engineer II
TEKsystems
01.2024 - Current
Systems Engineer
Allegis Group
06.2022 - 01.2024
IT Intern
Allegis Group
06.2020 - 06.2022
Bachelor of Science - Information Technology
Towson University