Travis Peebles
Cooper,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
ECCXI
02.2020 - Current
- List products to online storefront, auction sites or other shopping Web sites.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed over 100 incoming calls and emails from customers
- Maintain e-commerce website to promote and sell products.
- Respond to customer issues and resolve complaints by leveraging expert knowledge.
- Issue RMA's for customer returns.
- Conduct customer service representative training
Vice President of Sales
Netcinity
07.2017 - 11.2019
- Recruited and Managed 110 National Sales Consultants in the marketing of Bluetooth Technology
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
Internet Manager
Priest Toys
11.2015 - 07.2017
- Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
- Listed over 100 SKUs per day on marketplace websites.
- Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
- Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
- Initiate online auctions through auction hosting sites or auction management software.
- Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
- Cancel orders based on customer requests or inventory or delivery problems.
- Determine and set product prices.
General Manager
Crystal Springs Spirits
10.2009 - 08.2013
- Coordinated with General contractor in the of construction of a 7500 sq. foot liquor store facility.
- Responsible for required Licensing and permits.
- Coordinated with utility companies for service to the facility.
- Responsible for the installation and configuration of POS system.
- Responsible for the ordering of initial inventory for facility opening.
- Responsible for the hiring of staff for retail and wholesale operations.
- Manage retail and wholesale employees.
- Responsible for employee disciplinary actions.
- Responsible for Federal, State, and Local tax reporting.
- Responsible for accounts receivable and accounts payable.
- Coordination of all advertising campaigns.
- Responsible for TABC compliance.
- Responsible for management reporting to investors. ·
- Responsible for maintaining and monitoring all inventory.
- Worked with investors to increase sales 30 percent yearly. ·
- Responsible for servicing 15 wholesale accounts. ·
- Responsible for all Banking transactions.
Vice President Information Technology
Town North Bank
02.2000 - 07.2007
- Provided leadership to a dynamic team of Technical support staff, with oversight of engineering and operation functions.
- Provided leadership to a dynamic team of Technical support staff, with oversight of engineering and operation functions.
- Optimized the ability to assess risks, measure impacts and manage IT production changes via the development of a comprehensive change management framework.
- Accountable for the deployment of ITIL processes which included Change Management; IT Service Continuity and Business Continuity.
- Managed the implementation of best practices of IT Services, which included cost savings of 2 million dollars due to process improvements and personnel consolidation.
- Provided new infrastructure (NAS) that provided significant improvements to production availability and reduced hardware requirements by 30 percent. · Created the IT infrastructure that allowed the bank to grow from 250 million in assets to over 1 billion.
- Managed a framework for the Information Services function that facilitated a systemic approach to the support and development for an enterprise class infrastructure
- Managed annual budget of 5+ million with annual project & budget alignment with business units.
- Formed vendor partnerships and fostered beneficial relationships with contractors and consultants
- Responsible for managing all activities related to Sarbanes Oxley (SOX) and SAS 70 audits. · Provided leadership in the implementation of the Program Management Office for Information Technology.
- Provided leadership in the implementation of the Program Management Office for Information Technology.
Education
Associate of Applied Science - Computer And Information Sciences
Paris Junior College
Paris, TX05.1980
Skills
- Infrastructure Management
- Business Continuity
- ITIL Framework
- IT Risk Management
- IT Compliance
- Change Management
- Vendor Management
- Team Leadership
- Budget Management
- Strategic Planning
- Staff Hiring
- Network Administration
- Disaster Recovery
Timeline
Customer Service Manager
ECCXI
02.2020 - Current
Vice President of Sales
Netcinity
07.2017 - 11.2019
Internet Manager
Priest Toys
11.2015 - 07.2017
General Manager
Crystal Springs Spirits
10.2009 - 08.2013
Vice President Information Technology
Town North Bank
02.2000 - 07.2007
Associate of Applied Science - Computer And Information Sciences
Paris Junior College
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