Travis Peters
Lancaster
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent business acumen and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Quality Assurance Leader
TJX
03.2023 - Current
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Recorded, analyzed, and distributed statistical information.
Store Manager
Starbucks
08.2016 - 02.2023
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ04.2024
Skills
- Relationship Building
- Effective Communication
- Leadership
- Complex Problem-Solving
- Employee Supervision
- Employee Recruitment
- Strong Business Acumen
- Operations Management
- Direct Counseling
- Program Implementation
- Process Improvement Initiatives
- Operational Improvements
Accomplishments
- Supervised team of 30+ staff members.
- Initiated and organized quality assurance program using Microsoft Office Suite.
- Created standard operating procedures to streamline processes.
- Mentored leaders in recruitment, staffing and training initiatives.
Timeline
Quality Assurance Leader
TJX
03.2023 - Current
Store Manager
Starbucks
08.2016 - 02.2023
Bachelor of Arts - English
Arizona State University
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