Travis Phillips
Garysburg,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Also dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Rural Health Group
02.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Clinical Administrative Assistant
Rural Health Group
01.2023 - 10.2023
- Collected payments and entered charges into computer system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Worked with internal staff to process documents and sent for closing.
- Transmitted documents, organized revisions and tracked changes.
Customer Service Associate
Lowes Home Improvment
05.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Front End Cashier
Food Lion
06.2019 - 10.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Education
No Degree - Pharmacy Technician
Roanoke Chowan Community College
Ahoskie, NC10.2023
High School Diploma -
Northampton County Early College
Weldon05.2020
Skills
- System Updates
- Eligibility Determination
- Insurance Verifying
- Document Filing
- Scheduling Appointments
- Customer Service
- Complaint Resolution
- Data Entry
- Administrative Support
- Quality Control
- Call Center Operations
- Money Handling Abilities
- Warehousing Functions
Timeline
Clinical Administrative Assistant
Rural Health Group
01.2023 - 10.2023
Patient Service Representative
Rural Health Group
02.2022 - Current
Customer Service Associate
Lowes Home Improvment
05.2021 - 01.2022
Front End Cashier
Food Lion
06.2019 - 10.2021
No Degree - Pharmacy Technician
Roanoke Chowan Community College
High School Diploma -
Northampton County Early College
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