Travis Pickett
Atlanta,GA
Summary
Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have a positive experience. Proven ability to provide customers with excellent service, demonstrate professionalism, and build strong relationships. Adept at handling customer inquiries and resolving issues in a timely and efficient manner.
Overview
2
2
years of professional experience
Work History
GUEST EXPERIENCE AGENT
Kimpton Sylvan
05.2023 - 04.2024
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Performed various administrative duties such as filing documents, updating databases
- Provided guidance and assistance to new employees during onboarding process
- Maintained accurate inventory of supplies needed for front desk operations
GUEST SERVICE AGENT
Nobu Miami Hotel
08.2022 - 02.2023
- Greeted visitors warmly upon arrival at the hotel
- Provided directions to guests
- Made travel arrangements for sightseeing and other tours
- Addressed guest complaints and resolved any issues in a timely manner
Education
Marketing Management
Miami Dade College
Miami, FLSkills
- Conflict resolution
- Time management
- Property knowledge
- Guest relations
- Reservation management
- Complaint handling
- Customer Service
Awards
- GHLA Guest Service champion 2023
- Employee of the week 2023
- Employee of the quarter 2024
Timeline
GUEST EXPERIENCE AGENT
Kimpton Sylvan
05.2023 - 04.2024
GUEST SERVICE AGENT
Nobu Miami Hotel
08.2022 - 02.2023
Marketing Management
Miami Dade College