Travis Pope
Las Cruces,NM
Summary
Efficient Sales Leader adept in managing challenging situations and driving customer satisfaction through actionable solutions. Trained in converting sales with dedication to increasing revenues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Retail Sales Associate
Premium Retail Services Inc
Las Cruces, NM
04.2024 - Current
- Assisted customers with product selection, pricing and availability inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained and supervised sales associates on customer service standards and operational procedures.
- Organized promotional campaigns to drive traffic into the store.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all company policies and procedures.
- Coached other employees in customer service strategies and successful selling techniques.
- Monitored competitor activities in order to stay ahead of the competition.
Operations Manager, Warehouse
RK Pump & Supply
Midland, TX
04.2016 - 07.2019
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Some College (No Degree) - Business Administration And Management
NMSU
Las Cruces, NMSkills
- Scheduling Coordination
- Merchandise Display
- Point of sale systems
- Policy Enforcement
- Employee Coaching
- Customer Relationship Building
- Store maintenance
- Employee Scheduling
- Inventory Management
- Sales expertise
- Time Management
- Problem-solving abilities
- Teamwork and Collaboration
Certification
- TABC Certification
- Food Handler Certification
- Basic Leader Course (4 weeks) Trainer Brandon Mendoza
Timeline
Lead Retail Sales Associate
Premium Retail Services Inc
04.2024 - Current
Operations Manager, Warehouse
RK Pump & Supply
04.2016 - 07.2019
Some College (No Degree) - Business Administration And Management
NMSU
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