Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Poteete

Conway,AR

Summary

Adept at route planning and vehicle inspection, I excelled at Douglas companies by enhancing customer satisfaction and ensuring on-time deliveries. My adaptability to changing conditions and decision-making prowess under pressure significantly contributed to operational efficiency. Recognized for exceptional service, I leveraged my mechanical aptitude and interpersonal skills to solve complex challenges, achieving notable customer approval.

Overview

3
3
years of professional experience

Work History

CDL Class A Driver

Douglas companies
Conway, AR
08.2021 - Current
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Followed all applicable traffic laws and reported any incidents or accidents immediately.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Performed preventive maintenance tasks such as checking fluid levels and tire pressure.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
  • Checked vehicles to ensure they were in proper working order before and after trips.
  • Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs.
  • Recorded expenses and maintained receipts.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
  • Ensured vehicle was clean inside and out at all times.
  • Reacted decisively and quickly to protect spoilage.
  • Conducted post-trip inspections upon arrival at destination.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
  • Reported any mechanical issues or damages to management promptly.
  • Monitored load security throughout trips.
  • Provided courteous customer service during pickups and deliveries of goods.
  • Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
  • Communicated with dispatchers about route changes due to traffic delays or inclement weather conditions.
  • Processed shipment documents neatly and efficiently for each load.
  • Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Drove commercial vehicles while observing traffic laws and regulations, resulting in safe on-time deliveries.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Utilized GPS navigation systems for efficient routing.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Followed regular schedule of pickups for individual customers and groups.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Collaborated with warehouse staff for loading and unloading assistance when needed.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
  • Carried out pre-trip inspections according to DOT standards.
  • Performed regular inspections and completed vehicle repairs.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Completed paperwork accurately in a timely manner.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Maintained accurate logs of driving activities to ensure compliance with federal regulations.
  • Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Obtained signatures needed to complete and process paperwork.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Responded to service calls for emergency deliveries or pick-ups.
  • Received instructions from dispatcher regarding routes, delivery locations, pick-up times, and special deliveries.
  • Adhered to company policies including hours of service limitations and hazardous materials transport regulations.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Trade - Driving

Uaccm
Morrilton, AR
08-2021

Skills

  • Basic mechanical aptitude
  • Decision-making under pressure
  • Adaptability to weather conditions
  • Vehicle inspection proficiency
  • Route planning expertise
  • Logbook maintenance

Timeline

CDL Class A Driver

Douglas companies
08.2021 - Current

Trade - Driving

Uaccm

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Travis Poteete