An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Technician
City Trailers INC.
Oklahoma City
12.2014 - 05.2024
Maintained accurate records of all service requests, including resolution times and costs incurred.
Managed inventory levels of parts necessary for servicing customers' needs.
Coordinated with other departments within the organization to ensure seamless delivery of services.
Created standard operating procedures for all service functions.
Managed service staff to ensure customer satisfaction and compliance with company policies.
Negotiated contracts with vendors and suppliers to secure favorable terms.
Resolved customer complaints quickly and effectively.
Developed strategies for improving customer experience through enhanced product features or improved processes.
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Conducted performance reviews and provided constructive feedback to staff members.
Reviewed customer billing statements for accuracy prior to release.
Team Leader Manager
Exiss Trailers
El Reno, OK
03.2010 - 10.2014
Maintained records of employee performance reviews.
Promoted a culture of collaboration within the team.
Ensured that deadlines were met by setting realistic goals.
Identified areas where teams could improve their skillset.
Created and maintained a positive work environment for employees.
Collaborated with other departments to ensure smooth operations.
Ensured compliance with company policies and regulations.
Resolved conflicts between team members quickly and effectively.
Developed strategies to increase productivity and efficiency of the team.
Provided technical assistance when needed.
Implemented new processes and procedures as needed.
Recruited, trained, and supervised new staff members.
Provided guidance, coaching, and feedback to team members.
Assigned and monitored daily tasks for team members.
Supervisor
Evergreen Mills
El Reno, OK
05.2009 - 03.2010
Tracked progress on projects and provided timely feedback to staff members.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Managed budget for department, ensuring all expenses stayed within allocated funds.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Implemented quality control measures, significantly reducing error rates.