Travis Pugh
Lewisville,TX
Summary
Dynamic leader with a proven track record at TriMarkUSA, adept in project management and client relations. Spearheaded initiatives that boosted PC productivity by 34%, leveraging strong communication and planning skills. Excelled in fostering team collaboration and driving brand growth, demonstrating a blend of strategic vision and customer-centric achievements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
ERP Support Specialist
TriMarkUSA
01.2024 - 10.2024
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Project Manager
TriMarkUSA
06.2023 - 01.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
Project Coordinator
TriMarkUSA
01.2022 - 01.2024
- Identified a need for better project tracking for project coordinator teams. Developed and implemented a Smartsheet Workspace that increased PC productivity by thirty four percent.
- Contributed to the development of detailed project plans, including timelines, resource allocation, and objectives.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Broker / Owner
Branding Iron Realty
01.2015 - 01.2022
- Developed strong relationships with clients, through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients.
- Analyzed potential investment opportunities using comprehensive research methods.
Publisher / Owner
The Suburbia News
12.2008 - 01.2016
- Implemented cost-saving measures while maintaining the highest level of product quality. Increasing paid subscriptions and advertisement revenue.
- Established clear communication channels among team members to facilitate collaboration on projects with tight print deadlines.
- Increased readership with targeted marketing strategies and engaging content development.
- Expanded distribution channels by negotiating contracts with new partners and vendors.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Vice President of Sales and Marketing
Tecon Corp
01.2002 - 12.2015
- Managed 100-member marketing team comprised of graphic artists, CRM administrator and marketing coordinators.
- Managed 80 sales agents located at eight different locations.
- Developed overall marketing and sales strategy and support implementation across six departments, reducing cost per sale significantly.
- Built relationships with customers and community thru Home Owners Association to establish long-term business growth.
Marketing Director
Tecon Corp
01.1998 - 01.2002
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
Bussiness
Eastfield Community College
Mesquite, TX01.2002
High School Diploma -
Crandall Highschool
Crandall, TX06.1997
Skills
- Project Management
- Customer Relationship Management
- Project planning and development
- Client Relations
- Support Services
- Customer Relations
- Stakeholder Communications
- Remote Support
- Attention to Detail
- Highly Professional
Certification
- Real Estate Broker - Texas Real Estate Commission.
Timeline
ERP Support Specialist
TriMarkUSA
01.2024 - 10.2024
Project Manager
TriMarkUSA
06.2023 - 01.2024
Project Coordinator
TriMarkUSA
01.2022 - 01.2024
Broker / Owner
Branding Iron Realty
01.2015 - 01.2022
Publisher / Owner
The Suburbia News
12.2008 - 01.2016
Vice President of Sales and Marketing
Tecon Corp
01.2002 - 12.2015
Marketing Director
Tecon Corp
01.1998 - 01.2002
Bussiness
Eastfield Community College
High School Diploma -
Crandall Highschool
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