Summary
Overview
Work History
Education
Skills
Timeline
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Travis Pulkinen

Dickinson,TX

Summary

Accommodating Customer Support Associate with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
Dickinson, Texas
01.2022 - 12.2023
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.

Education

Bachelor of Arts - Communications

University of Houston Clear Lake
Houston, TX

Skills

  • Hospitality and accommodation
  • Customer service excellence
  • High-energy attitude
  • Inbound call answering
  • Tracking complaints
  • Professionalism
  • Customer service orientation
  • Problem-solving aptitude
  • Communication Skills
  • Professional phone voice
  • Phone Etiquette
  • Problem-solving skills
  • Emotional Intelligence

Timeline

Customer Service Associate

Walgreens
01.2022 - 12.2023

Bachelor of Arts - Communications

University of Houston Clear Lake

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Travis Pulkinen