Travis Ragland

• Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
• Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
• Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
• Ability to handle multiple tasks with strong attention to detail.

Worked in a subcontractor role for PSEG. Answer all customer inquiries; in person, verbal, and written in accordance with Company and BPU policies. Address and answer incoming correspondences. Discuss with customers collection attempts, payment arrangements, assistance programs and options. Process, post and balance incoming customer payments. Trained in appliances, billing, and move in move out processes. Submit any gas leaks, reconnection's, and outrage notifications in a calmly and professional manner.