Travis Rasmussen
Las Vegas,NV
Summary
Results-driven Business Manager with extensive experience in short-term stays, recognized for enhancing guest experiences through innovative systems and superior customer service. Expertise in building client relationships and resolving issues effectively, prioritizing safety and satisfaction to ensure memorable stays. Committed to excellence in hospitality and operational efficiency.
Overview
12
12
years of professional experience
Work History
Business Manager/Owner
Libertum Investments, LLC
08.2017 - Current
- Oversaw guest-facing operations for multi-state vacation rental business, improving customer experience throughout their stay.
- Developed streamlined systems to boost efficiency, including self check-in/out processes that ensured guest privacy.
- Maintained cleanliness and service quality standards while promptly addressing guest needs to ensure satisfaction.
- Coordinated schedules, vendors, and workflows, prioritizing customer satisfaction and timely solutions.
Case Manager
Renewed Horizons
03.2023 - 08.2025
- Coordinated services with healthcare providers, counselors, and families, ensuring thorough documentation to support service delivery.
- Educated and supported families and caregivers, fostering trust and accountability in care processes.
- Delivered calm, professional communication in high-stress situations requiring discretion and interpersonal skills.
- Supported crisis prevention efforts by enforcing safety standards and maintaining a structured environment.
- Maintained detailed records to ensure clear communication of changes, improving service quality and continuity.
New Home Sales Counselor
D.R. Horton, Inc.
11.2015 - 07.2017
- Guided customers through home purchasing processes, ensuring informed decisions with expert product knowledge.
- Cultivated strong client relationships by proactively addressing needs and concerns to enhance customer satisfaction.
- Delivered attentive customer service, prioritizing detail and professionalism to create positive client experiences.
- Welcomed visitors warmly at reception area. to create a polished, welcoming front-of-house experience.
Sales Consultant
CarMax, Inc.
11.2013 - 09.2015
- Trained new sales consultants on company policies and sales techniques to enhance team performance.
- Analyzed customer needs to identify tailored solutions that met requirements.
- Provided high-volume customer service in fast-paced environment, emphasizing professionalism and clear communication to improve customer satisfaction.
- Collaborated with team members to uphold customer experience standards and foster positive relationships.
Education
Bachelor of Arts - Psychology
Biola University
La Mirada, CA08-2010
Skills
- Guest services and hospitality standards
- Customer experience
- Client relationship building
- Customer relations
- Front services support
- Professional communication
- Guest experience awareness
- Sense of urgency
- Teamwork and collaboration
- Safety awareness and incident reporting
- Confidentiality and discretion
- Cleanliness and appearance standards
- Problem solving and service recovery
- Time management
- Training and development
Accomplishments
President's Club - CarMax
Timeline
Case Manager
Renewed Horizons
03.2023 - 08.2025
Business Manager/Owner
Libertum Investments, LLC
08.2017 - Current
New Home Sales Counselor
D.R. Horton, Inc.
11.2015 - 07.2017
Sales Consultant
CarMax, Inc.
11.2013 - 09.2015
Bachelor of Arts - Psychology
Biola University