Summary
Overview
Work History
Education
Skills
Interests
Reference
Timeline
Travis Rice

Travis Rice

Store/Sales Manager
Martinsville,Indiana

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

9
9
years of professional experience
25
25
years of post-secondary education

Work History

Store Manager

Select Comfort
Bloomington, IN
10.2014 - 06.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Fire 1-2 - Fire Fighting

Fire Fighting 1-2 , Danville In
07.2008 - 07.2009

Diploma -

Martinsville High School, Martinsville, IN
08.2001 - 07.2024

Deisel Mechanic

Nashville Auto Deisel , Nashville, TN
02.2005 - 07.2006

Skills

    Relationship building and management

Systems and software programs

Customer Relations

Hourly shift management

Training and mentoring

Customer Response

Staff training and development

Sales expertise

Staff Management

Opening and closing procedures

POS systems

Merchandising

Operations

Team Building

Product and service sales

Accurate money handling

Personnel development

Team leadership and coaching

Maximizing profitability

Interests

I enjoy spending time with my family We live in the country where I can enjoy nature I grew up on a large farm where I developed a wide range of skills I love working with a strong team where we all can accomplish goals together

Reference

Dakota Hasler 812-821-5424

I was his manager for 6 years.

Rick Durlacker +1 (317) 691-4704 Store manager

Megan McLean +1 (410) 852-8094 store manager

Caleb Maitland +1 (517) 745-3084 DM over 21 stores

Timeline

Store Manager - Select Comfort
10.2014 - 06.2023
Fire Fighting 1-2 - Fire 1-2 , Fire Fighting
07.2008 - 07.2009
Nashville Auto Deisel - , Deisel Mechanic
02.2005 - 07.2006
Martinsville High School - Diploma ,
08.2001 - 07.2024

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Travis RiceStore/Sales Manager