Travis Rivera
San Antonio,TX
Summary
Dedicated Tow Truck Driver with a strong work ethic and expertise in towing equipment operation, honed at Creswells Wrecker. Proven ability to deliver exceptional customer service in high-pressure situations while ensuring vehicle safety and compliance. Skilled in vehicle maintenance and repair, contributing to reduced accident rates through safe driving practices.
Overview
15
15
years of professional experience
Work History
Tow Truck Driver
Forward Towing
San Antonio, TX
04.2022 - Current
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Loaded and secured vehicles on tow trucks using proper techniques to prevent damage during transport.
- Maintained accurate records of service calls, vehicle conditions, and customer interactions for reporting purposes.
Maintenance Technician
Creswells Wrecker
San Antonio, TX
03.2018 - 2022
- Conducted routine inspections to identify mechanical issues and ensure vehicle safety compliance.
- Performed preventive maintenance on towing equipment to enhance operational efficiency.
- Diagnosed and repaired electrical systems in vehicles, ensuring optimal performance and reliability.
- Collaborated with team members to streamline repair processes, improving turnaround times.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Tow Truck Driver
Creswells Wrecker
San Antonio, TX
03.2010 - 2018
- Operated tow truck safely while adhering to traffic laws and regulations.
- Assisted customers in distress by providing information and support during vehicle recovery.
- Conducted routine inspections of towing equipment to ensure operational readiness and safety compliance.
- Collaborated with dispatch team to efficiently respond to service calls in a timely manner.
- Learned best practices for roadside assistance, enhancing customer experience through effective communication skills.
- Adapted quickly to changing situations, demonstrating problem-solving abilities in high-pressure environments.
- Fastened chains, straps, covers, and binders to secure load during transit.
Education
GED -
Roosevelt High School
San Antonio, TX05.2010
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Vehicle maintenance and repair
- Basic mechanical aptitude
- Mechanic shop support
- Forklift operation
- Flatbed truck expertise
Timeline
Tow Truck Driver
Forward Towing
04.2022 - Current
Maintenance Technician
Creswells Wrecker
03.2018 - 2022
Tow Truck Driver
Creswells Wrecker
03.2010 - 2018
GED -
Roosevelt High School