Travis Roby
Groton,CT
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outside Machinist
General Dynamics Electric Boat
Groton, Connecticut
06.2025 - Current
- Assembled machinery parts using hand tools and power tools.
- Interpreted blueprints and technical drawings for accurate assembly.
- Maintained a clean and organized workspace to ensure safety.
- Collaborated with team members to complete machine installations.
- Followed safety protocols to minimize workplace hazards.
- Communicated with supervisors regarding progress reports on projects assigned.
- Performed precision measurements and alignment of components using micrometers, calipers, dial indicators, laser measuring equipment and other machinist tools.
IT Specialist
Unites States Army
Springfield, MO
04.2018 - 04.2024
- Provided technical support for hardware and software issues across departments.
- Assisted in troubleshooting network connectivity problems for end-users.
- Installed and configured computer systems for new employees.
- Collaborated with team members to enhance IT processes and support services.
- Installed operating systems, applications, patches, updates. as needed.
- Created user accounts, set up permissions, and monitored system security.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Trained end users on how to use new systems and technologies effectively.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Coordinated with vendors for procurement of IT products or services as needed.
Call Center Representative
Jack Henry & Associates
Springfield, MO
05.2021 - 12.2023
- Responded to customer inquiries effectively and promptly.
- Assisted customers with product issues and service requests.
- Documented customer interactions accurately in the database.
- Utilized call management software to track and resolve calls.
- Maintained knowledge of products and services for accurate support.
- Handled escalated calls with professionalism and empathy.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Stockton Highschool
Stockton05-2018
Skills
- Machinery assembly
- Blueprint interpretation
- Precision measurement
- Equipment maintenance
- Safety compliance
- Technical support
- Customer service
- Team collaboration
- Effective communication
Certification
- CompTIA Security+(Expired but can recertify if necessary)
Timeline
Outside Machinist
General Dynamics Electric Boat
06.2025 - Current
Call Center Representative
Jack Henry & Associates
05.2021 - 12.2023
IT Specialist
Unites States Army
04.2018 - 04.2024
High School Diploma -
Stockton Highschool