Stephanie Knowles
Fort Lauderdale,FL
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Noel Gynecology
Coral Springs, FL
08.2021 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Ordered and maintained supply inventory for medical office.
- Called patients to confirm scheduled appointments and obtain additional details.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
Medical Assistant
Lawnwood Regional Hospital
Ft. Pierce, FL
03.2017 - 01.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
Medication Aide
Kare Pharmacy
Deerfield Beach, FL
02.2008 - 01.2017
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
Associate of Science - Health Administration
Florida Career College
Miami, FL06-2016
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Sheridan Technical College
Hollywood, FL06-2011
Skills
- Medical office administration
- Billing support
- Letter preparation
- Medical records management
- Appointment setting
- Point-of-sale system
- Phlebotomy
- Check-in coordination
- Patient-focused care
- Intake control
- Vital sign monitors
- Outpatient dialysis services
- Electrocardiography (EKG)
- Chronic disease management
- Complex Problem-solving
- Specimen labeling
- Clinical operations
- Specimens collection and processing
Timeline
Medical Receptionist
Noel Gynecology
08.2021 - Current
Medical Assistant
Lawnwood Regional Hospital
03.2017 - 01.2021
Medication Aide
Kare Pharmacy
02.2008 - 01.2017
Associate of Science - Health Administration
Florida Career College
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Sheridan Technical College
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