Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
8
8
years of professional experience
Work History
Senior Project Manager
ULTIMATE KNRONOS GROUP
01.2019 - Current
Condensed workflows and created improved training documentation for new hires and fellow PMs
Acted as Product Advisor in UKG's solution architecture (database management, security, & SFTP/SSO setup) and facilitate external rollout programs and trainings of new features and product updates
Technical Implementation Point of Contact for enterprise client launches
Accountable for <$500k in go-live revenue which also includes activations of UKG's Advanced Analytics module (Looker-based)
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Handled data integrations for over 100+ clients (API & flat-file)
Conducted workshops for enterprise and Mid-Market clients to achieve requirements against HR vendors' launch plans and build systematized workflows on customers' HR business processes.
ONBOARDING & CONTRACT MANAGER/Project Manager
Microsoft
11.2018 - 12.2019
Managed MISA partner recommendations/referral process for all MISA members
Mitigated business risks by analyzing all MISA contracts' potential impacts and avoiding unfavorable terms.
Own and maintain MISA ISV/MSSP Ecosystem for all 300+ partners.
Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
Support modern work and security's PBI - MISA flag (updated monthly)
Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
Maintained Azure Devopos database for with contract, vendor and customer information.
Ad Hoc requests, process improvements
Onboarded 50+ partners into MISA program and have seen a 2-4% uptick in new business.
Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
Engagement Manager
WORKSTRIDE
02.2016 - 11.2018
Workstride is an enterprise software (SaaS) company that develops and installs incentive platforms for the Fortune 1000
Responsible for managing data interactions between program end-users and the software
Audit 300+ claims on a weekly basis for Yamaha Music, Maytronics, GAF and Andersen windows rebate promotions
Assisted Director of Sales Operations with sales processes that affect revenue from inception on to close (and beyond)
This includes tracking key analytics and providing planning and execution
Worked closely with Project Managers to resolve complex escalations regarding customers' accounts to ensure client satisfaction
Organized in depth reports monthly for all programs to highlight activity and revenue
Worked closely with marketing manager and assisted in providing new social media campaigns for (Twitter, Instagram and Facebook) to increase client and customer engagement.
Met with clients to understand needs and develop proactive solutions.
CIO
TEACH FOR AMERICA
01.2016 - 09.2016
Maintained and organized Outlook calendars for 2 Vice Presidents the Chief Information Officer to schedule internal and external meetings
Collected appropriate receipts to successfully submit expense reports on behalf of Senior Leadership to be fiscally compliant
Booked domestic travel and lodging reservations for senior leadership & team monthly
Managed the completion of the Tech Talk Survey which focused on improving team participation in events by 10%
Managed the design of team memorabilia for 21 alumni staff members who have been with the company for 5+ years with outside vendor by obtaining the most affordable pricing that saved the team approx
Analyzed, and approved team expense reports which provide information to the finance department regarding appropriate sub team budget allocation
Executed, planned and organized monthly team events for approx
150 team members by using exceptional interpersonal skills to improve team culture
Created successful marketing recommendations to increase readership of team Bi-Weekly Newsletter by an additional 5% participation.
Education
Bachelor of Arts - BUSINESS ADMINISTRATION
ARCADIA UNIVERSITY
Philadelphia, PA
05.2015
Skills
Salesforce
Project Management Body of Knowledge (PMBOK)
Scheduling Releases
Change Management Process
Agile Project Management
User Acceptance Testing (UAT)
JIRA
Client Relations
Updating Software
Process Improvement
API Design Knowledge
SQL Expertise
Additional Information
VOLUNTEER: , , Daniel E. Rumph II Foundation (2011-2015) Foundation raises awareness concerning sudden cardiac arrest, provides free screenings for hypertrophy cardiomyopathy, and provides automated external defibrillators and CPR training to tri-state area recreation centers