Travis Shipes
Knoxville ,TN
Summary
Employee of the Month (Mojo Car Wash) – Selected from approximately 300 managers across the organization for outstanding performance and leadership.
Membership Growth – Acquired 983 new members in 2 months at Pure Magic Car Wash.
Sales Excellence – Achieved or exceeded sales and membership goals at both Pure Magic Car Wash and Spinx Car Wash.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Club Experience Manager
Ace Pickleball Club
10.2025 - Current
- Develop and execute marketing and B2B outreach strategies to generate leads and partnerships.
- Plan, coordinate, and manage events that drive engagement and business growth.
- Recruit, train, and support team members to ensure high performance and excellent customer service.
- Track sales performance, maintain accurate records, and analyze results to identify growth opportunities.
- Implement membership growth initiatives to increase acquisition, retention, and engagement.
- Provide active hospitality and relationship management to create exceptional customer experiences.
- Build and maintain strong relationships with clients, members, and business partners.
General Manager
Pure Magic Carwash
01.2025 - 09.2025
- Directed all daily operations, ensuring efficient service delivery and a positive customer experience.
- Led hiring, onboarding, training, scheduling, and performance management for team members.
- Increased membership sales through targeted marketing campaigns, customer engagement, and sales coaching.
- Developed B2B partnerships and community outreach initiatives to expand brand awareness and customer acquisition.
- Organized promotional events and local partnerships to drive traffic and revenue growth.
- Monitored sales performance, memberships, labor costs, and operational KPIs to maximize profitability.
- Maintained high standards for safety, equipment upkeep, cleanliness, and service quality.
- Fostered a customer-focused culture that improved retention, satisfaction, and repeat business.
- Managed inventory, vendor relationships, and operating budgets to control costs and support business objectives.
- Resolved customer concerns professionally while maintaining strong customer relationships and brand loyalty.
Assistant Manager
SPINX
01.2024 - 11.2024
- Assisted in the successful launch and opening of a new Spinx Car Wash location, helping establish operational procedures and service standards.
- Supported recruitment, onboarding, and training of new team members to ensure readiness for opening and ongoing operations.
- Supervised daily operations, ensuring efficient workflow, safety compliance, and exceptional customer service.
- Led by example in promoting and selling membership programs, contributing to revenue growth and customer retention.
- Assisted with scheduling, team coaching, and performance management to maintain productivity and morale.
- Handled customer inquiries and resolved service concerns promptly and professionally.
- Monitored sales performance, memberships, and operational metrics to support business goals.
- Maintained site cleanliness, equipment readiness, and adherence to company standards.
- Supported local marketing initiatives and community engagement efforts to increase brand awareness and customer traffic.
- Collaborated with management to improve operational efficiency and enhance the overall customer experience.
Education
High School Diploma -
Emerald High School
Greenwood, SC06.2023
Skills
Leadership Operations Management Membership Growth Customer Service Staff Training Sales & Business Development
Certification
CPR/AED basic life support
Timeline
Club Experience Manager
Ace Pickleball Club
10.2025 - Current
General Manager
Pure Magic Carwash
01.2025 - 09.2025
Assistant Manager
SPINX
01.2024 - 11.2024
High School Diploma -
Emerald High School