Travis Sidberry
Raleigh,NC
Summary
Proven track record of enhancing operational efficiency and client satisfaction at State Employee Credit Union through expert application of quality control processes and exceptional teamwork. Skilled in MS Office software, adept at problem-solving and continuous improvement, significantly reducing downtime. Demonstrates professionalism and adaptability, excelling in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Document Printing & Distribution Tech II
State Employee Credit Union
07.2020 - Current
- Maintained safe working environment, adhering to all applicable safety regulations and procedures.
- Reduced downtime by troubleshooting and resolving technical issues in a timely manner.
- Improved production efficiency by training new employees on proper machine operation and safety protocols.
- Performed quality control checks on finished products prior to packaging, ensuring adherence to established specifications.
Machine Operator
Verizon Inc
09.2010 - 10.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Payroll Processor II
Fidelity Investments
01.2005 - 10.2008
- Optimized workflow within the department by identifying areas for process improvement and implementing changes accordingly.
- Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner.
- Ensured timely payments to employees by adhering to strict processing deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Market Repair Service Evaluator
Sprint
01.2003 - 05.2004
- Established strong relationships with clients, ensuring clear communication throughout the evaluation process.
- Followed standard operating procedures for inspections and tests.
- Optimized resource allocation by prioritizing projects based on their potential impact and value.
- Investigated customer complaints to take necessary corrective actions.
- Provided technical support to production personnel.
Senior Helpdesk Coordinator
EDS, Electronic Data Systems
03.2000 - 05.2002
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Granted administrative rights to designated users
- Leveraged e1357 processes to reset passwords and provide necessary access to systems.
Customer Service Representative
BTI
04.1998 - 02.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fielded incoming calls regarding service outages, billing discrepancies and new product availability.
- Delegated repairs to relevant technicians
Education
MBA - Business Administration And Management
Strayer University
Washington, DC12.2011
BBA - Business Administration
Strayer University
Washington, DC08.2009
Skills
- Quality Control Processes
- Deadline Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Analytical Thinking
- Professionalism
- Continuous Improvement
- MS Office software
Certification
Yellow Belt Six Sigma
ISC2 CC Certification
NCSU Cybersecurity Entry level Bootcamp
Timeline
Document Printing & Distribution Tech II
State Employee Credit Union
07.2020 - Current
Machine Operator
Verizon Inc
09.2010 - 10.2019
Payroll Processor II
Fidelity Investments
01.2005 - 10.2008
Market Repair Service Evaluator
Sprint
01.2003 - 05.2004
Senior Helpdesk Coordinator
EDS, Electronic Data Systems
03.2000 - 05.2002
Customer Service Representative
BTI
04.1998 - 02.2000
MBA - Business Administration And Management
Strayer University
BBA - Business Administration
Strayer University
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