Travis Skaggs
Oklahoma City,OK
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
34
34
years of professional experience
Work History
Operations Manager
Dynamic Gaming Solutions
Oklahoma City, OK
06.2018 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised daily operations of multi-million dollar Slot Vendor operation.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Managed 20+ team members across fourdepartments, resulting in approximate $13,000,000 increase in annual revenue.
Owner/Operations Manager
SUBWAY®Restaurants
Tulsa, OK
02.2011 - 06.2022
- Managed day-to-day business operations for 13 stores in and around the Tulsa, Oklahoma area.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Operations Manager
Credit Mart Motor Company
Tulsa, OK
10.2006 - 11.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
District Manager
Rent-A-Center NPS
TULSA, OK
04.2000 - 08.2006
- Built positive and productive relationships with store and field leadership.
- Supervised 13 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
- Drove sales for 13 stores in district, generating $15,000,000 in annual volume.
General Manager
Goldies Patio Grill
Claremore, OK
01.1992 - 03.2000
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
No Degree - Business Administration And Management
Oklahoma State University
Stillwater, OKHigh School Diploma -
Claremore High School
Claremore, OK05.1992
Skills
- Operation Monitoring
- Planning and Implementation
- Mathematical Calculation and Reasoning
- Finance and Accounting Oversight
- Maintaining Compliance
- Policy Development and Enforcement
- Team Leadership
- Cultural Awareness
- Employee Motivation
Timeline
Operations Manager
Dynamic Gaming Solutions
06.2018 - Current
Owner/Operations Manager
SUBWAY®Restaurants
02.2011 - 06.2022
Operations Manager
Credit Mart Motor Company
10.2006 - 11.2010
District Manager
Rent-A-Center NPS
04.2000 - 08.2006
General Manager
Goldies Patio Grill
01.1992 - 03.2000
No Degree - Business Administration And Management
Oklahoma State University
High School Diploma -
Claremore High School
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