Travis Smotony
Department manager
Sparks,Nv
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Department Manager
Dolan Dodge
Reno
05.2023 - 09.2025
- Coordinated team activities to ensure smooth operations and communication.
- Assisted in training new team members on company policies and procedures.
- Managed daily operations and staff for automotive service department.
- Coordinated scheduling to optimize workflow and resource allocation.
- Implemented process improvements to enhance service efficiency.
- Facilitated communication between departments to streamline operations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer inquiries and complaints in a professional manner.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Managed daily operations, ensuring efficient workflow and productivity.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in problem-solving discussions to address operational challenges.
- Maintained open communication with team members to address concerns promptly.
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Ensured compliance with company policies and regulations.
- Provided technical assistance when needed.
Department Manager
Dolan Toyota
Reno
11.2020 - 05.2023
- Managed daily operations and staff for automotive service department.
- Oversaw inventory management and procurement of parts and supplies.
- Trained and mentored team members.
- Implemented process improvements to enhance service efficiency.
- Ensured compliance with safety standards and operational policies.
- Facilitated communication between departments to streamline operations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer inquiries and complaints in a professional manner.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular performance reviews to monitor progress of individual employees.
Automotive Technician
Dolan Toyota
Reno
04.2013 - 11.2020
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various automotive systems and components.
- Repaired engines, transmissions, and electrical systems according to manufacturer specifications.
- Utilized service manuals to ensure accurate repair procedures and standards compliance.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Attended technical training courses when available to increase knowledge base.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Lead Technician
LT Automotive
Reno
11.2007 - 04.2013
- Supervised daily operations and maintenance of automotive systems and equipment.
- Diagnosed and repaired complex automotive issues using diagnostic tools.
- Trained junior technicians on proper repair techniques and safety protocols.
- Entered and distributed work orders to other technicians.
- Analyzed customer requirements to determine appropriate solutions.
Automotive Technician
performance automotive llc
Reno
07.2005 - 11.2007
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various automotive systems and components.
- Repaired engines, transmissions, and electrical systems according to manufacturer specifications.
Education
Galena High School
Reno, NvSkills
- Process improvement
- Team leadership
- Workflow optimization
- Customer service
- Effective communication
- Problem solving
- Staff mentoring
- Conflict resolution
- Time management
- Supervisor
- Relationship building and management
- Project management
- Staff development
- Team building
- Employee management
- Adaptability and flexibility
- Coaching and mentoring
- Goals and performance
- Department leadership
- Team supervision
- Problem-solving
Certification
- Nevada state 1-G smog inspection license
References
References available upon request.
Timeline
Department Manager
Dolan Dodge
05.2023 - 09.2025
Department Manager
Dolan Toyota
11.2020 - 05.2023
Automotive Technician
Dolan Toyota
04.2013 - 11.2020
Lead Technician
LT Automotive
11.2007 - 04.2013
Automotive Technician
performance automotive llc
07.2005 - 11.2007
Galena High School