Travis Stanley
Albany,IN
Summary
High-energy sales and customer relations professional skilled in communication, negotiation, and meeting production targets. Experienced in providing superior support to enhance loyalty, promote retention, and achieve revenue objectives. Proficient in leadership functions including training and mentoring.
Overview
11
11
years of professional experience
Work History
Shop Owner
A Rod n Customs
Muncie, IN
11.2013 - Current
- Provided customer service to ensure customer satisfaction with products and services.
- Performed quality control checks on all incoming and outgoing goods.
- Maintained inventory levels by ordering stock as needed.
- Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
- Processed payments using cash registers and credit card machines.
- Provided customer service to answer inquiries about merchandise and services.
Service Manager
Right Drive
Muncie, IN
10.2021 - 10.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Trained new employees in safety procedures and use of equipment.
- Performed quality control checks on all incoming and outgoing goods.
Lead Auto Technician
Earl's Auto Repair
Muncie, IN
10.2017 - 10.2021
- Performed diagnostic tests and repairs on vehicles, including electrical and computer systems.
- Identified mechanical problems by visually inspecting vehicle components and utilizing diagnostic equipment.
- Repaired or replaced defective parts such as brakes, steering mechanisms, transmissions, and engines.
- Maintained records of customer service requests and repair orders for future reference.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Diagnosed electrical issues using specialized diagnostic equipment.
- Replaced defective parts such as spark plugs, air filters, fuel injectors, and alternators.
- Inspected and tested vehicle systems to ensure proper operation.
Store Manager
Advance Auto Parts
Portland, IN
08.2013 - 09.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Automotive Technology - Automotive Technology
Lincoln College of Technology - Indianapolis
Indianapolis, IN06-2002
Skills
- Sales proficiency
- Vendor Management
- Store maintenance
- Retail merchandising expertise
- Problem-Solving
- Point of sale operation
- Workflow Management
- Handling Escalations
- Staffing coordination
- Training and mentoring
Timeline
Service Manager
Right Drive
10.2021 - 10.2023
Lead Auto Technician
Earl's Auto Repair
10.2017 - 10.2021
Shop Owner
A Rod n Customs
11.2013 - Current
Store Manager
Advance Auto Parts
08.2013 - 09.2017
Automotive Technology - Automotive Technology
Lincoln College of Technology - Indianapolis
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