Travis Stephens
Richmond,KY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Resident Advisor
Eastern Kentucky University
01.2024 - Current
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
Server
Bob Evans Restaurant
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Catering Server
Aramark
09.2022 - Current
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Store Associate
TJ Max
04.2021 - 12.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Crew Team Member
Dairy Queen Grill & Chill
06.2019 - 04.2021
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
Education
BBA - Marketing
Eastern Kentucky University
Richmond, KY05.2026
Skills
- Role Modeling
- Client Relationship Management
- Academic Support
- Activity Planning
- Guest Relations
- Cash Handling
- Customer Engagement
- Telephone Etiquette
- Policy Enforcement
- Security Procedures
- Crisis Management
- Critical Thinking
- Decision Making
Related Coursework
- Fundamentals of Excel
- Fundamentals of Microeconomics
- Essentials of Marketing
- Fundamentals of Managerial Accounting and Finance
- Fundamentals of Macroeconomics
- Nature of Business
- Intro to Technical and Professional Writing
Timeline
Resident Advisor
Eastern Kentucky University
01.2024 - Current
Server
Bob Evans Restaurant
06.2023 - Current
Catering Server
Aramark
09.2022 - Current
Store Associate
TJ Max
04.2021 - 12.2021
Crew Team Member
Dairy Queen Grill & Chill
06.2019 - 04.2021
BBA - Marketing
Eastern Kentucky University
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