Travis Stephens
Colorado Springs,CO
Summary
Team player with 16 years Customer Service, Bookkeeping, Cashier & Apparel Clerk skills in a major retail corporation. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Familiar with accounting processes, procedures and software programs. Highly detailed-oriented on revenue and losses. Dedicated and loyal, seeking to leverage my skills.
Overview
17
17
years of professional experience
Work History
Apparel Associate
King Soopers Marketplace
Colorado Springs, CO
06.2024 - Current
- Assisted other associates in completing tasks during peak hours of operation.
- Performed daily inventory checks to ensure accurate product counts.
- Maintained a clean and organized work area at all times.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Managed multiple tasks simultaneously while working within tight deadlines.
- Identified potential theft by monitoring suspicious activity in the store.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Inspected incoming shipments of apparel for quality assurance purposes.
- Adhered to loss prevention policies while processing customer purchases.
- Replenished merchandise on sales floor as needed throughout the day.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
Cashier
King Soopers Marketplace
Colorado Springs, CO
06.2023 - 05.2024
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
Bookkeeper
King Soopers
Colorado Springs, CO
01.2013 - 06.2023
- Efficient on reconciling books of the entire stores profits and losses
- Addressed system issues that would impact customers and the business
- Reconciled 25 cash registers to within $200 weekly
- Educated new employees about scams and quick change artists which would affect the company's bottom line
- Coached employees on methods to reduce checkout times
- Identified the causes of over/shorts for each business day, with summaries completed weekly
- Insure company compliance with money laundering laws
- Filed company reports on time
- Audited automate self checkouts to help save the company money
- Rebuild tills to have adequate cash for daily operations
- Processed and reconciled all types of payments for the business day
- Review tax exempt forms to completion
- Account receivable forms properly filled out.
- Performed account analysis as required by management.
- Resolved billing discrepancies with vendors or customers promptly.
- Ensured accuracy in all accounting entries and records.
Customer Service
King Soopers
Colorado Springs, CO
01.2008 - 01.2013
- Handled both service and check stand transactions both smoothly and efficiently for the customers
- Process Western Unions both sending and receiving
- Sold event tickets through TicketsWest
- Handled refunds and exchanges for defective products
- Special order products customers would not find anywhere else
- Answer customer inquires both on phone and in person.
- Provided customer service at the front desk.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Resolved customer service issues promptly and courteously.
- Ensured that customer service standards were met by providing excellent customer service skills.
Education
High School Diploma -
Eastern York High School
Wrightsville, PA06-2007
Skills
- Microsoft Office
- Auditing
- Citrix
- Time Management
- ACE POS
- Bill Payments
- VeriBalance
- Multitasking
- Stock replenishment
- Cash Handling
- Organizational Skills
- Decision-Making
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Merchandising and Display
- Team Cooperation
- Dressing Room Assistance
- Store Opening and Closing
References
References available upon request.
Timeline
Apparel Associate
King Soopers Marketplace
06.2024 - Current
Cashier
King Soopers Marketplace
06.2023 - 05.2024
Bookkeeper
King Soopers
01.2013 - 06.2023
Customer Service
King Soopers
01.2008 - 01.2013
High School Diploma -
Eastern York High School
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