Travis Story
Big Lake,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Massage Envy
09.2007 - 03.2020
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Education
Diploma - Massage Therapy
Minnesota School of Business
Brooklyn Park09.2007
Skills
- Supply Ordering
- Team Development
- Personnel Development
- Operations Management
- Employee Training
- Store Merchandising
- POS Systems
- Cash Management
- Inventory Oversight
- Bank and Safe Deposits
- Staff Supervision
- Team Leadership
- Bank Deposit Procedures
- Customer Service
- Training and Mentoring
- Store Opening and Closing
- Inventory Control
- Delegating Work
Timeline
Massage Therapist
Massage Envy
09.2007 - 03.2020
Diploma - Massage Therapy
Minnesota School of Business
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