Travis Swopes
Raymore,MO
Summary
Dynamic and results-oriented operations leader with a proven track record of driving strategic initiatives to fuel company growth and optimize operations. Specializing in sales business management, compensation, effectiveness, and performance, excel in devising innovative solutions and fostering impactful relationships with stakeholders. Collaborative leadership style has consistently led cross-functional teams to success, both onshore and offshore, ensuring quality and achieving project goals. Effective communicator and problem solver, Leverage data-driven insights to deliver optimal business performance.
Overview
17
17
years of professional experience
Work History
Business Advisory Manager
ACCENTURE
12.2016 - 02.2024
- Led initiatives to streamline clients Compensation processes, reducing manual processes from 250 to just 25
- Successfully oversaw the client relationship between Accenture and our client, facilitating three contract extensions between the two companies
- Spearheaded end-to-end sales compensation transformation initiatives, including vendor selection and successful implementation
- Achieved substantial annual savings, enhanced sales performance, retention, and mitigated financial risks for the company, including:
- $5 million in annual operational savings.
- $18 million in annual savings due to improved accuracy.
- $120 million in spend optimization savings over a five-year period O
- Over $250 million in total savings
- Guided the transformation of the client's Compensation and Sales Distribution strategies to align with evolving market dynamics, ensuring competitiveness and market relevance
- Managed operational structural design, training, ramp-up/downs, and onboarding/offboarding processes to optimize the offshore/onshore structure and meet the client's contractual objectives
- Achieved a 70% reduction in monthly disputes, decreasing from 20,000 to a more manageable level.
- Headed Accenture projects for the client's account, resulting in substantial operational efficiency and effectiveness gains. These initiatives drove bottom-line savings for the client and increased satisfaction among customers/payees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Business Advisory Assistant Manager
ACCENTURE
12.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented innovative solutions that reduced processing time for compensation payouts to clients' dealers, resulting in dealers receiving their payments 7 business days earlier.
- Orchestrated an offshore team responsible for resolving 20,000 disputes monthly.
- Served as a financial manager, overseeing commission payouts exceeding $3 million monthly and streamlining over 200 manual processes.
Analytic and Data Mining Analyst
ACCENTURE
05.2015 - 12.2015
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Directed a high-performing Compensation team responsible for accurately processing $3 million monthly payouts with a 99% accuracy rate.
- Served as a subject matter expert for Accenture in Sales Compensation, providing training for both Accenture and client teams and spearheading process improvements.
Quality Assurance Lead Analyst
Sprint/Nextel
03.2012 - 05.2015
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Steered the QA analytics team, resulting in annual savings exceeding $5 million.
- Pioneered the implementation of KPIs within the Commissions department, leading to significant cost savings and process improvements.
- Identified and rectified a system issue, resulting in a $20 million saving for Sprint.
- Uncovered and addressed a device reimbursement issue, saving Sprint $50 million monthly.
Quality Assurance Analyst
Sprint/Nextel
08.2010 - 03.2012
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Designed and delivered training programs for analysts, resulting in a significant improvement in dispute QA scores from 65% to 90% accuracy.
- Implemented a QA scorecard for dispute analysts, resulting in a 90% accuracy rate.
Indirect Comp Lead Analyst
Sprint/Nextel
12.2008 - 08.2010
- Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
- Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
- Successfully reduced monthly indirect disputes from over 100,000 to 20,000.
- Championed automation efforts on dispute resolution, reducing processing time to a quarter of the original duration.
Business Comp Analyst
Sprint/Nextel
07.2007 - 12.2008
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Education
Degree Coursework - Education
University of Missouri
St. Louis, MOSkills
- Sales Compensation Planning and Strategy
- Operational Management
- Process Improvements
- Sales Performance / Effectiveness
- Financial Management
- Transformational Leadership
- Reporting
- Change Management
- Vendor Management
- Training
- Team Leadership
- Verbal and Written Communication
- Complex Problem-Solving
- Quality Management
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCompany CultureFlexible work hoursTimeline
Business Advisory Manager
ACCENTURE
12.2016 - 02.2024
Business Advisory Assistant Manager
ACCENTURE
12.2015 - 12.2016
Analytic and Data Mining Analyst
ACCENTURE
05.2015 - 12.2015
Quality Assurance Lead Analyst
Sprint/Nextel
03.2012 - 05.2015
Quality Assurance Analyst
Sprint/Nextel
08.2010 - 03.2012
Indirect Comp Lead Analyst
Sprint/Nextel
12.2008 - 08.2010
Business Comp Analyst
Sprint/Nextel
07.2007 - 12.2008
Degree Coursework - Education
University of Missouri
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