Travis Taylor
Atlanta,GA
Summary
Information Technology Support & Technical Assistance Specialist with 4+ years of experience delivering high-quality service and entry-level troubleshooting in fast-paced environments. Skilled in assisting customers with device setup, connectivity, and account issues while maintaining clear communication and professionalism. Certified in CompTIA A+ and Security+ with a strong foundation in IT support, mobile technology, and customer relationship management. Dedicated to resolving issues efficiently and ensuring each customer has a positive, seamless experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager (Technical Support Intern)
PGIP Internship
02.2024 - 05.2025
- Assisted users with technical support inquiries, resolving tickets related to hardware and system access.
- Guided team members through troubleshooting steps for common IT and communication issues.
- Provided front-line customer service and documentation in a ticket-based support system.
- Improved ticket resolution time by 30% through clear escalation processes and communication.
Systems Operator
Walmart Distribution Center
07.2022 - 05.2024
- Delivered Tier 1 technical and account support for users across enterprise systems.
- Communicated complex steps clearly and professionally while resolving hardware and software issues.
- Supported system access, account resets, and connectivity troubleshooting with a 95% resolution rate.
- Maintained detailed service documentation, ensuring accuracy in ticket tracking systems.
Education
Bachelor of Science - Information Technology
Purdue University Global
07-2024
Skills
- Customer Support: High-volume call handling, empathy-driven communication, problem resolution
- Mobile & Device Support: iOS/Android setup, SIM activation, APN configuration, connectivity troubleshooting
- Software & Tools: CRM systems, Ticketing platforms (ServiceNow, BMC Remedy), Microsoft 365
- Technical Skills: Basic networking, password resets, account management
- Systems Knowledge: Windows, MacOS, mobile device management
- Communication: De-escalation, active listening, step-by-step technical walkthroughs
- Documentation: Case logging, incident tracking, accurate recordkeeping
- Certifications: CompTIA A, Security, Google IT Support
- Report writing
- Incident reporting
- CCTV monitoring
- General security
Certification
- CompTIA A+ | 2024-10
- CompTIA Security+ | 2023-07
- Google IT Professional Support | 2024
Timeline
Manager (Technical Support Intern)
PGIP Internship
02.2024 - 05.2025
Systems Operator
Walmart Distribution Center
07.2022 - 05.2024
Bachelor of Science - Information Technology
Purdue University Global
Professional Strengths
- Customer Support
- Wireless Troubleshooting
- Device Setup
- SIM Activation
- Mobile Technology
- Call Center Support
- CRM Systems
- ServiceNow
- Account Assistance
- Ticket Documentation
- Technical Communication
- Network Reset
- Customer Satisfaction
- Empathy
- Problem Resolution