Travis Thornton
Georgetown
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Resourceful Maintenance Supervisor known for high productivity and efficient task completion. Possess specialized skills in preventative maintenance, equipment repair, and safety compliance. Excel at team leadership, problem-solving, and communication, ensuring smooth operations and workplace safety.
Overview
16
16
years of professional experience
Work History
Maintenance Supervisor
Willow Bridge
Austin
03.2023 - 11.2024
- Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
- Identified opportunities for process improvement through data analysis of repair trends.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Delegated work to staff, setting priorities and goals.
Service Supervisor
Korina At The Grove
09.2021 - 03.2023
Service Supervisor
The Boulevard At Town Lakes
11.2019 - 08.2021
Service Supervisor
The Strand Apartments
08.2017 - 11.2019
- In house paint and drywall, Scheduling vendors, ordering supplies,, delegating out daily work to service team members
- Assisting in day to day operations, Service request, make readies, upkeep of pool and grounds
- Etc..
Service Supervisor
Ocotillo Apartments, Greystar
07.2016 - 08.2017
- Construction Walks, Scheduling vendors, ordering supplies, contacting appropriate contractor for warranty work, delegating out daily work to service team members
- Assisting in day to day operations, Service request, make readies, upkeep of pool and grounds
- Etc..
Service Supervisor
Madrone Apartments, Greystar
11.2014 - 06.2016
- Construction walks, Scheduling vendors, ordering supplies, contacting appropriate contractor for warranty work, delegating out daily work to service team members
- Assisting in day to day operations, Service request, make readies, upkeep of pool and grounds
- Etc..
Service Supervisor
Champions Crossing, Ledic, Champions Blvd
10.2013 - 11.2014
- Scheduling vendors, ordering supplies, completing service requests, make readies, HVAC repair and replacement; and routine preventative maintenance, as well as pool and grounds upkeep
Service Technician
Rainier Management
04.2013 - 10.2013
- Extensive Renovation / Remodel Make Readies to include but not limited to, Full on Electrical replacement, Switch's, outlets, Fixtures, Appliances, All plumbing replaced from toilets, tub and showers, Faucets, new Pvc and sinks installed, cut off valves etc
- Sheetrock replacement and texture, painting, Hvac repair and replacement if needed
- Blinds, Doors, hinges, deadbolts, doorknobs all replaced.
Advanced Property Solutions, 20138818 Travis
01.2013 - 04.2013
- TexasJob Description: Make readies and service requests in houses, duplexes, apartments, condo's, and Commercial business's.Experienced in plumbing, electrical, carpentry, Hvac, appliance repair and instillation, ground maintenance, landscaping etc.
- Granite Properties of Texas - Maintenance TechnicianJune 2011 - December 2012808 W
- 10th St.Austin, TxJob Description: Make readies and service requests in apartments, condos, homes, and businesses
- Experience in Plumbing, HVAC, Electrical, Carpentry, Appliance Repair and Installation, General Ground Maintenance and landscaping.
Service Apprentice
Barton Creek Landing, UDR, Bartons Bluff
10.2008 - 05.2011
- Make Ready’s, Service Requests, plumbing experience, electrical, paint, drywall repair, light carpentry, HVAC, general grounds maintenance, minor appliance repair and Installation.
Education
Stephen F. Austin High School
2006
Epa Type 2 Certified
Cpo Certified
Skills
- Team and leader qualities
- Make ready master
- HVAC and CPO certified and confident
- Reliable and dependable
Timeline
Maintenance Supervisor
Willow Bridge
03.2023 - 11.2024
Service Supervisor
Korina At The Grove
09.2021 - 03.2023
Service Supervisor
The Boulevard At Town Lakes
11.2019 - 08.2021
Service Supervisor
The Strand Apartments
08.2017 - 11.2019
Service Supervisor
Ocotillo Apartments, Greystar
07.2016 - 08.2017
Service Supervisor
Madrone Apartments, Greystar
11.2014 - 06.2016
Service Supervisor
Champions Crossing, Ledic, Champions Blvd
10.2013 - 11.2014
Service Technician
Rainier Management
04.2013 - 10.2013
Advanced Property Solutions, 20138818 Travis
01.2013 - 04.2013
Service Apprentice
Barton Creek Landing, UDR, Bartons Bluff
10.2008 - 05.2011
Stephen F. Austin High School
Epa Type 2 Certified
Cpo Certified