Travis Tilley

• Checked incoming orders and organized new stock.
• Maintained 99% mixing accuracy by closely weighing materials and ingredients.
• Studied material specifications to accurately mix and prepare product.
• Moved numerous pounds of materials between job sites daily.
• Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
• Used machinery and hand-filling methods to prepare orders.

• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Established positive relationships with customers and colleagues through high standards of customer service.
• Pitched in to help with various job tasks, fill in for sick employees and complete projects.
• Followed instructions and safety protocols to prevent accidents and injuries.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Assisted team members with tasks that require group effort.
• Performed general housekeeping and cleaning tasks.
• Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Processed debit and credit card and electronic check payments.

Ran multiple machines from bleach to dye. Also mixed colors by 50 gallon drums and quality insurance