Travis Tolbert
Boston
Summary
Seeking an administrative/clerical position with an innovative company, in which my positive attitude, excellent work ethic, customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency, productivity and in enhancing company morale.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Site Supervisor
Verizon/Canon Business Process Services
09.2021 - Current
- Supervised the Shipping and Receiving Department for Verizon at the Boston Hub location.
- Scheduled loading dock reservations and coordinated the delivery for all large incoming shipments for the Verizon Tech Laboratory and Product Engineering team.
- Proactively assisted remote end-users by providing instructions and tutelage on how to use Desktop FedEx shipping.
- Assisted Community Managers with conference room setups & escorting vendors and guests to their seating areas and office events.
- Executed daily safety briefings, performed first aid kit inspections, conducted office audits, and documented observations via the Gensuite application as a site safety lead.
- Effectively managed and coordinated the complete maintenance cycle for Verizon's extensive fleet of copiers, ensuring optimal operational efficiency and minimal downtime at the Boston location.
- Assisted with the implementation and optimization of several cost-effective shipping methodologies, with a particular focus on leveraging digital mail scanning capabilities. This initiative aimed to streamline operations, reduce physical mail handling, and ultimately lower overall shipping expenditures while maintaining efficiency and security.
Lead Office Services Rep
ABT Associates Inc/Canon Business Process Services
08.2014 - 09.2021
- Provide total customer satisfaction through understanding of customer expectations.
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
- Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
- Prepare special outgoing inter-office pouches sent to other office locations.
- Package and process outgoing overnight items using FedEx.
- Log outgoing and incoming items as required and review for accuracy.
- Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery.
- Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
- Check all copies produced for quality and accuracy. Produce bound copies of work when requested.
- Produce comprehensive maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
- Monitor entire MFD fleet using Canon's uniFLOW portal and respond to needs as required.
- Set up and maintain Abt's kitchen areas and conference rooms.
- Provide reception work such as answering telephones, taking messages, greeting visitors and make Visitor badges.
- Document scanning for Accounts Payable with 100% accuracy.
- Provide Administrative and Clerical support.
- Quality Control and Auditing.
- Canon Employee of the Month Awards 2015 & 2016
Senior Legal Office Insurance Assistant
Law Offices of Brown & Black-Field Legal/Liberty Mutual
08.1999 - 04.2013
- Provide comprehensive secretarial and clerical support to office staff and management.
- File and calendar for secretaries and paralegals.
- Register new incoming cases utilizing Liberty Mutual litigation computer programs.
- Assist with and complete ad hoc and complex special projects as assigned.
- Substitute for support staff as needed.
- Supervise mailroom, file room & copy center operation.
- Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
- Primary technical support resource for entire office.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Maintained a clean reception area, including lounge and associated areas.
- Assisted with receptionist duties, by answering and managing incoming and outgoing calls while recording accurate messages in a timely and efficient manner.
- Contacted clients to schedule appointments and discuss the progress of cases.
- Assisted up to 12 lawyers at a time.
- Managed accounts and records of clients with the highest levels of confidentiality and discretion.
- Worked as a team with attorneys, administrative assistants and fellow legal assistants.
- Organized and maintained law libraries, documents and case files.
- Scan documents into database
- Accurately prepared and entered data into designated database and forms
- Routed data to appropriate staff
- Quality Control and Auditing
- Liberty Mutual Service Excellence Awards
Education
High School Diploma - Communications
Bunker Hill Community College
Boston, Massachusetts01.2003
Business and Marketing
Boston College -School of Management
Boston, Massachusetts01.1995
Skills
- Customer Service Oriented
- Customer Service
- Fedex
- Greeting
- Multi-Line
- Multi-Line Phone
- Telephones
- Administrative Support
- Administrative/Clerical
- Clerical
- Copy Center
- General Office
- General Office Skills
- Incoming Mail
- Receptionist
- Scanning
- Schedule Appointments
- Secretarial
- Clerical Support
- Mailroom
- Office Supplies
- Correspondence
- Data Entry
- Filing
- Typing
- 60 WPM
- Accounts Payable
- Database Management
- Office Skills
- Satisfaction
- Dispatch
- Technical Support
- Inventory
- Kitchen
- Maintenance
- Budget
- Data Archiving
- Database
- ABT
- Audit
- Auditing
- Bookkeeping
- Litigation
- Quality Control
- Articulate
- Etiquette
- Phone Etiquette
- Excellent Written
- Excellent Written and Verbal Communication Skills
- Written and Verbal
- Excel
- Microsoft Office
- Microsoft Outlook
- Outlook
- Microsoft Word
- WORD
- Archiving
- Documentation
- Team Building
- Marketing
- Retail Sales
- Administrative Skills
- Telephone Skills
- Copying Machines
- Customer Satisfaction
- Equipment Maintenance/Repair
- Loading Dock
- Laboratory
- Shipping/Receiving
- Cost Control
EXTRACURRICULARS
Volunteered at United Way Food Banks processing food for the homeless. I have mentored teens in high school. I'm involved with Music production, lyricism, arts and crafts and enhancing the spirit of my community.
Certification
- Diversity in the Workplace Program
- Critical Thinking Certification Program
- Focused on traits and skills to become a critical thinker. To improve and develop quality of thinking in order to lead and succeed.
- Learning Agility
- Focused on traits, skills & best practices needed to learn quickly, from experience and to adapt quickly to new business and environmental situations and circumstances.
- Interpersonal Skills
- Developing and enhancing interpersonal skills via Active Listening, Building Rapport with co-workers and clients, Attitude for Success, Effective Communications and Dealing with Difficult Interactions.
- Organizational Agility
- Focused on the ability to sense and respond to changing markets and/or environment conditions by being focused, fast & flexible.
- Green Certification Program
- Learning the ability to implementing digital processes for significant cost savings to CBPS and our clients. Leveraging technology and environmentally sound products at client sites, and working with clients on sustainability initiatives.
LANGUAGES
English - Intermediate
Timeline
Site Supervisor
Verizon/Canon Business Process Services
09.2021 - Current
Lead Office Services Rep
ABT Associates Inc/Canon Business Process Services
08.2014 - 09.2021
Senior Legal Office Insurance Assistant
Law Offices of Brown & Black-Field Legal/Liberty Mutual
08.1999 - 04.2013
Business and Marketing
Boston College -School of Management
High School Diploma - Communications
Bunker Hill Community College
Awards
Liberty Mutual Service Excellence, An appreciation for my strong work ethic, positive spirit and willingness to go above and beyond job tasks., Canon Employee of the Month/Quarter & Shining Star for spectacular customer service.
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
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