Summary
Overview
Work History
Skills
Timeline
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Travis Townsend

Hamilton,OH

Summary

Dynamic and detail-oriented professional with a strong background in customer service and sales, Proven ability to enhance customer satisfaction through effective order coordination and attention to detail. Skilled in teamwork and decision-making, consistently delivering high-quality results in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Personal Shopper Assistant

Instacart
03.2023 - 01.2025
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
  • Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.

Stock Fulfillment

Walmart
03.2020 - 06.2023
  • Ensured compliance with all company regulations concerning health, safety, and proper product storage procedures.
  • Responded promptly to customer inquiries about product availability or location within the store.

Technician Lead

Luxoittica
04.2008 - 03.2020
  • Installed and repaired glass components to ensure proper functionality and customer satisfaction.
  • Improved safety by correctly handling and disposing of damaged glass materials.
  • Measured and cut glass materials to meet custom specifications.
  • Enhanced efficiency with precise installation of glass panes in residential and commercial settings.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Utilized various hand tools and measuring instruments to perform machine setups, fine-tune adjustments, and verify product dimensions for quality assurance purposes.
  • Assisted in training new operators on proper machinery use, safety procedures, and company guidelines, fostering a productive work environment.

Quality Control Inspector

Deer Park
02.2000 - 03.2008
  • Communicated with production team members about quality issues.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Maintenance Crew Member

Best Western Hotel
06.1999 - 03.2001
  • Accomplished scheduled maintenance and quickly responded to unscheduled maintenance requirements.
  • Optimized equipment performance, conducting regular maintenance checks and adjustments.
  • Reported maintenance concerns to management and performed repairs.
  • Reduced downtime and maintenance costs, implementing predictive maintenance schedules based on detailed analysis of equipment performance data.
  • Performed minor and routine maintenance or repairs.

Retail Sales Associate

Goodwilll
04.1997 - 02.1999
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.

Skills

  • Sales experience
  • Fashion knowledge
  • Brand awareness
  • Styling expertise
  • Strong interpersonal skills
  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Order coordination
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Multitasking

Timeline

Personal Shopper Assistant

Instacart
03.2023 - 01.2025

Stock Fulfillment

Walmart
03.2020 - 06.2023

Technician Lead

Luxoittica
04.2008 - 03.2020

Quality Control Inspector

Deer Park
02.2000 - 03.2008

Maintenance Crew Member

Best Western Hotel
06.1999 - 03.2001

Retail Sales Associate

Goodwilll
04.1997 - 02.1999

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Travis Townsend