Travis Uresti
Livonia
Summary
Dynamic and results-driven professional with extensive experience in customer service at Larrys Foodland. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining operational excellence, consistently fostering positive relationships that drive repeat business. Reliable and punctual, dedicated to delivering exceptional service.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar Tree Stores
09.2024 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current sales promotions and inventory to inform customers effectively.
- Operated point-of-sale system accurately for processing transactions and managing cash register.
- Collaborated with team members to ensure store cleanliness and optimal merchandise presentation.
- Engaged with customers to build relationships and encourage repeat business through excellent service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Assistant Manager, Customer Service
Larrys Foodland
10.2023 - 08.2024
- Assisted in resolving customer inquiries and complaints, ensuring timely and satisfactory solutions.
- Coordinated training sessions for new staff, enhancing team performance and service quality.
- Implemented process improvements that streamlined customer service operations and reduced response times.
- Monitored service levels to maintain compliance with company standards and enhance customer satisfaction.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Dakota High
Macomb, MI06-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Dollar Tree Stores
09.2024 - 10.2025
Assistant Manager, Customer Service
Larrys Foodland
10.2023 - 08.2024
High School Diploma -
Dakota High