Travis VanHoose
Chillicothe,OH
Summary
Proven leader in branch operations management and customer service excellence, with a history of enhancing customer satisfaction and streamlining processes at Climate Pros. Skilled in coaching and relationship building, I've driven team performance and process improvements, achieving significant service quality enhancements.
Overview
20
20
years of professional experience
Work History
Branch Manager
Climate Pros
03.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Regional Service Manager
Climate Pros
01.2021 - 03.2024
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
- Championed process improvements that resulted in decreased turnaround times for service requests while maintaining quality standards.
- Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement.
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Technician
Climate Pros
03.2020 - 01.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Regional Refrigeration Service Manager
DeBra-Kuempel
05.2017 - 03.2020
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
- Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
- Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Service Technician
Alpha Mechanical Inc.
05.2015 - 05.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Lead Refrigeration Service Tech
Allen Refrigeration Services
09.2013 - 05.2015
- Optimized workspace organization, resulting in minimized delays due to misplaced or unavailable tools during projects.
- Executed successful installations of new refrigeration systems while adhering strictly to manufacturer specifications and local building codes.
- Supported colleagues in troubleshooting challenging technical problems, leading to faster resolution times.
- Assisted in inventory management by keeping track of necessary parts and tools for efficient job completion.
- Provided exceptional customer service through clear communication and prompt response to service requests.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Assisted in maintenance, repair and installation of ventilation systems.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Performed routine maintenance on heating and cooling systems.
- Served as a mentor to junior technicians, sharing knowledge and best practices in refrigeration servicing techniques.
Refrigeration Technician
Meijer
09.2012 - 09.2013
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Conducted diagnostic tests and read results.
- Ensured safety compliance by following industry standards, guidelines, and regulations when installing or repairing refrigeration systems.
- Upheld a clean and organized working environment by maintaining tools, equipment, and workspaces in excellent condition for optimal performance and safety.
- Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
- Reduced equipment downtime through proactive routine maintenance checks and timely replacement of worn components.
- Performed routine maintenance on heating and cooling systems.
Service Technician
Ohio Serv Tech
09.2011 - 09.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Deem Mechanical
05.2009 - 09.2011
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Store Technician
Meijer
03.2004 - 05.2009
- Maintained a clean and organized store environment for optimal product presentation and customer experience.
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Entry into HVAC/R in a Grocery Store environment.
- Entry into Grocery Store computer controls.
Education
High School Diploma -
Sheldon Clark High School
Inez, KY05.2001
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Excellent work ethic
- Attention to Detail
- Relationship Management
- Strong team-builder
- Verbal/written communication
- Relationship Building
- Team Player
- Process Improvement
Timeline
Branch Manager
Climate Pros
03.2024 - Current
Regional Service Manager
Climate Pros
01.2021 - 03.2024
Service Technician
Climate Pros
03.2020 - 01.2021
Regional Refrigeration Service Manager
DeBra-Kuempel
05.2017 - 03.2020
Service Technician
Alpha Mechanical Inc.
05.2015 - 05.2017
Lead Refrigeration Service Tech
Allen Refrigeration Services
09.2013 - 05.2015
Refrigeration Technician
Meijer
09.2012 - 09.2013
Service Technician
Ohio Serv Tech
09.2011 - 09.2012
Service Technician
Deem Mechanical
05.2009 - 09.2011
Store Technician
Meijer
03.2004 - 05.2009
High School Diploma -
Sheldon Clark High School
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