Travis Venters
Myrtle Beach,SC
Summary
Highly motivated employee with 9 years of management experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
13
13
years of professional experience
Work History
Follow-Up Specialist
Coastal Refrigeration
03.2024 - 09.2024
- Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
- Reduced response times, proactively monitoring client accounts to address potential issues before escalation.
- Increased customer retention rates by providing personalized support and solutions tailored to individual needs.
- Improved customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Created estimates for guests to fix their concerns.
- Ordered Parts and gathered everything needed for a job to set the technician up for success.
Service Advisor
Sparks Toyota
09.2023 - 03.2024
- Met with customers to discuss service needs and offer available solutions.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Used TIS computer program to enter customer information, create service records, order parts and develop cost estimations.
- Implemented routine scheduled maintenance programs for established customers.
- Answered service department phone and responded promptly to questions and messages.
- Logged work orders and change orders into CDK database to track job status.
Service Advisor
Big Two Toyota
09.2022 - 09.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Courtesy Jeep
02.2021 - 09.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
Assistant Service Manager
Sparks Toyota
09.2018 - 02.2021
- Met with customers to discuss service needs and offer available solutions.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Used TIS computer program to enter customer information, create service records, order parts and develop cost estimations.
- Implemented routine scheduled maintenance programs for established customers.
- Answered service department phone and responded promptly to questions and messages.
- Logged work orders and change orders into CDK database to track job status.
Assistant Manager
Sonic
01.2019 - 05.2020
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Helped train kitchen staff in food preparation, line process and health regulations.
- Maintained logs for equipment maintenance as required by ECOLAB.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
General Manager
Auntie Anne's Pretzels
03.2012 - 04.2018
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Held weekly meetings with assistant managers and team to identify techniques to overcome sales obstacles.
- Set schedules for 30 staff by planning and designating shifts and hours.
- Recruited to assist with grand openings of new locations.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Achieved highest employee retention rate in region.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Server
Key West Grill
05.2012 - 09.2015
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC5 2010
Skills
- Service planning
- Operational improvements
- Documentation and reporting
- Proficient in CDK, Dealer Track, and Service Titan software
- Point of Sale Systems
- Product Knowledge
- Upselling
- Scheduling
- Customer service management
- Excellent work ethic
Timeline
Follow-Up Specialist
Coastal Refrigeration
03.2024 - 09.2024
Service Advisor
Sparks Toyota
09.2023 - 03.2024
Service Advisor
Big Two Toyota
09.2022 - 09.2023
Service Advisor
Courtesy Jeep
02.2021 - 09.2022
Assistant Manager
Sonic
01.2019 - 05.2020
Assistant Service Manager
Sparks Toyota
09.2018 - 02.2021
Server
Key West Grill
05.2012 - 09.2015
General Manager
Auntie Anne's Pretzels
03.2012 - 04.2018
High School Diploma -
Carolina Forest High School
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