Travis Vick
Shalimar,FL
Summary
Strategic professional in human resources management known for high productivity and efficient task completion. Possess specialized skills in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness. Successful at building rapport at all levels and resolving issues smoothly.
Overview
24
24
years of professional experience
Work History
HR Manger
Target
Destin, FL
01.2025 - Current
- Ensured compliance with federal, state and local employment laws.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in developing succession planning strategies for key positions within the organization.
- Identified, screened and interviewed potential employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Organized employee directories and updated individual contact information.
- Scheduled meetings with employees to address concerns and grievances.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Reported on workplace health and safety compliance to superiors.
- Helped with employee transfers and referrals.
- Cooperated with pilots and crew members while performing duties on board the plane.
Sales Manager
Target
Panama City, FL
01.2020 - 01.2022
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
Flight Attendant
ExpressJet Airlines
Atlanta, GA
01.2001 - 04.2020
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Delivered onboard customer service including food and beverage service.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Adhered to company policies regarding security measures and protocol at all times.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Customer Service Shift Supervisor
Target
Panama City Beach, FL
04.2019 - 12.2019
- Resolved escalated customer complaints in a timely manner and provided follow-up communication as needed.
- Oversaw daily operations of customer service team, including scheduling and assigning tasks.
- Implemented changes that improved operational processes and increased customer satisfaction levels.
- Provided ongoing coaching and mentoring support for team members on best practices for delivering exceptional customer service experiences.
- Identified areas where additional resources were needed to improve overall efficiency of the department.
- Ensured compliance with company policies and procedures related to customer service activities.
- Encouraged team members to take initiative in resolving difficult situations with customers.
- Conducted regular meetings with staff members to review progress toward goals and discuss opportunities for improvement.
- Provided feedback on employee performance and issued warnings when appropriate.
- Collaborated with other departments to proactively address potential problems before customers experienced them.
- Delegated work to staff, setting priorities and goals.
Education
Graduate Certificate - Human Resources Management
University of Massachusetts, Amherst
Amherst, MA03-2024
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH03-2023
Associate of Applied Business - Business Managment
Eastern Gateway Community College
Steubenville, OHSkills
- Regulatory compliance
- Employee training
- Performance management
- Data analysis
- Conflict resolution
- Talent acquisition
- Succession planning
- Customer relationship management
- Team leadership
- Project management
- Excellent communication skills
- Sales team training
Timeline
HR Manger
Target
01.2025 - Current
Sales Manager
Target
01.2020 - 01.2022
Customer Service Shift Supervisor
Target
04.2019 - 12.2019
Flight Attendant
ExpressJet Airlines
01.2001 - 04.2020
Graduate Certificate - Human Resources Management
University of Massachusetts, Amherst
Bachelor of Science - Operations Management
Southern New Hampshire University
Associate of Applied Business - Business Managment
Eastern Gateway Community College
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