Travis Villegas

• Tested multiple titles to make sure they were up to par with company standards.
• Worked with multiple teams and communicated issues with each other efficiently.
• Took direction and performed various in game tasks to ensure game was thoroughly tested.
• Became proficient in working with Customer Service and setting up processes to ensure all agents had proper knowledge of the titles.
• Communicated trending retail issues directly to developers to escalate and solve them.

• Operated CNC machines.

• Prepared packages for shipping.

• Audited product for quality and accuracy.

• Cleaned, stocked and supplied designated facility areas.

• Reviewed and verified various event ticket locations prior to shipping.

• Contacted customers to verify shipping address and created shipping labels with accuracy.

• Provided customer assistance with tracking information and troubleshooting after shipment.

• Had 100% customer satisfaction annually.