Travis Vroman
Grand Canyon,AZ
Summary
Highly-motivated leader with the desire to take on new challenges. I have a strong work ethic and exceptional interpersonal skills. I adapt to new to work opportunities and growth quickly. Looking to use the skills I have learn to advance my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Xanterra South Rim LLC.
Grand Canyon, AZ
04.2023 - Current
- Supervised food preparation, ordering of supplies, and inventory control.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints in a timely manner.
- Coordinated catering services for special occasions or corporate events.
- Assisted in recruiting, training, and scheduling staff members.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Monitored customer service standards and took corrective action when needed.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Lead Food and Beverage Server
Xanterra South Rim LLC.
Grand Canyon, AZ
11.2017 - 04.2023
- Took orders accurately and efficiently for food and beverages.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Followed proper sanitation standards when handling food and beverage items.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Greeted guests and provided menus.
- Assisted bus persons in clearing dishes from tables between courses.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Food and Beverage Supervisor
Delaware North
Grand Canyon, AZ
03.2016 - 11.2017
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Investigated customer complaints promptly and took corrective action as needed.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
Some College (No Degree) - Culinary Arts
Baker College Culinary Arts of Michigan
Muskegon, MISkills
- Inventory Control
- Budget Administration
- Interpersonal and written communication
- Dish preparation
- Training and mentoring
- Staff Training and Development
- Restaurant Operations
- Opening and closing procedures
- Customer Assistance
- POS system knowledge
- Employee Retention
Languages
French
Limited
German
Limited
Certification
- ServSafe
- TIPS
Affiliations
- I enjoy teaching/training new hires about historic facts and share my knowledge with them whether it pertains to the job or not.
- I like to go to other restaurants whether it be fine dining or fast pace and watch how each one is different and use that to explain as a reference point during stand ups meetings to give perspective of our operations.
References
References available upon request.
Timeline
Assistant Restaurant Manager
Xanterra South Rim LLC.
04.2023 - Current
Lead Food and Beverage Server
Xanterra South Rim LLC.
11.2017 - 04.2023
Food and Beverage Supervisor
Delaware North
03.2016 - 11.2017
Some College (No Degree) - Culinary Arts
Baker College Culinary Arts of Michigan
- ServSafe
- TIPS
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