Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Walden

Blaine,WA

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

UPS
Blaine, WA
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Manager

The Welcome Grocery
Deming, WA
02.2021 - 01.2023
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Processed daily paperwork, balanced register drawers and prepared deposits
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Trained and mentored associates to teach daily tasks and procedures
  • Preserved product quality by maintaining stockrooms and disposing of damaged items
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales

Assistant General Manager

Shari's Cafe and Pies
Bellingham, WA
03.2015 - 02.2021
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Delegated tasks to team members based upon skill level and to achieve organizational goals

Education

GED -

Edmonds Community College
Lynnwood, WA
06.2007

Some College (No Degree) - Carpentry

Edmonds Community College
Lynnwood, WA
06.2007

Skills

  • Store Opening and Closing Procedures
  • Cash Management
  • Store Operations Oversight
  • Customer Service
  • Recruiting and Hiring
  • Management Team Building
  • Focus and Follow-Through

Timeline

Customer Service Representative

UPS
02.2023 - Current

Store Manager

The Welcome Grocery
02.2021 - 01.2023

Assistant General Manager

Shari's Cafe and Pies
03.2015 - 02.2021

GED -

Edmonds Community College

Some College (No Degree) - Carpentry

Edmonds Community College
Travis Walden